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Payment and Queries Clerk
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Payment and Queries Clerk (6-month maternity cover)
Location: Hull
Salary: £26,234
Hours: 38.5 hours per week
What we offer
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts, and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance-based salary increments
- Fun company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis, are maintained. The Customer Service Advisor is responsible for deployment, management, and progression of motor claims relating to vehicle accidental damage, from initial contact to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLAs are maintained and adhered to.
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Role Profile
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- Create supplier payments on an agreed frequency and set timelines, ensuring that the payments made to the repairers are timely and correct.
- Maintain and reconcile allocated client money accounts on a frequent basis.
- Handle a large volume of both phone and email queries from internal and external sources. These queries will include but are not limited to:
- Payment enquiries
- Policy excess enquiries
- Remittance requests
- Invoice submission questions
- Monthly preparation of any non-fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.
- Ensure that the systems of internal control relating to all aspects of the team's work are robust and operating effectively. This responsibility will extend to ensuring all processes are adequately recorded via Ninetex Promapp or otherwise. Note: this work will be undertaken in conjunction with the rest of the Financial Management team.
- Completion of system-driven tasks on a regular basis and carried out in a timely fashion, for example invoice validation.
- Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.
- Assistance in processing invoices manually where automated options are unavailable.
- Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.
- Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.
- Liaise with other departments to discuss issues, revise processes, etc., as and when required.
- Building and maintaining strong relationships with internal and external stakeholders.
- Assist with any internal or external audit requirements.
- Undertake other ad hoc Finance duties as required from time to time.
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