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About Marex
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access, and infrastructure services to clients across energy, commodities, and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy, and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers, and traders, banks, hedge funds, and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia, and the Americas.
For more information visit https://www.marex.com/
We are seeking a hands-on Payment Operations Associate / VP
To help run, strengthen, and continue developing the Marex Global Payments operating model. The role will sit close to the day-to-day running of the product and will require direct involvement across payment queues, confirmations, settlements, investigations, reconciliations, safeguarding support, incident management, and exception handling.
During the build and launch phase, the role will combine BAU delivery with process development, control discipline, escalation management, and team support. As the operating model matures, the successful candidate will remain close to complex, time-critical, client-impacting, or control-sensitive activity, while helping to improve scalability, consistency, automation, and operational resilience across the function.
Global Payment Operations Department – Overview
Purpose
Global Payments Operations is responsible for the safe, timely, and accurate execution of payment activity across the end-to-end payment lifecycle. The function supports confirmations, settlements, payment queues, reconciliations, safeguarding activity, investigations, exception management, and operational control for the Marex Global Payments product.
The department operates in a control-sensitive environment, supporting domestic and cross-border payment flows across multiple currencies, entities, jurisdictions, correspondent banks, and market cut-off times. It plays a key role in maintaining accurate records, safeguarding funds, managing operational risk, and ensuring that issues are identified, owned, escalated, and resolved with clear evidence.
Core Functions
Confirmations, Settlements & Payment Processing
- Monitor and process daily confirmations, settlements, sweeps, payment queues, funding movements, and related operational entries.
- Check payment instructions, beneficiary details, trade data, currency rules, cut-offs, and supporting information before processing.
Payment Investigations & Exception Management
- Manage payment enquiries, repairs, exceptions, and investigations, including rejected, delayed, returned, amended, unmatched, or misdirected payments.
- Work with correspondent banks, payment partners, and internal teams to progress cases, obtain updates, and resolve issues within expected service standards.
Reconciliations, Safeguarding & Financial Controls
- Perform and oversee intraday and end-of-day reconciliations across payment, settlement, funding, and safeguarding-related accounts.
- Investigate breaks, unmatched items, suspense balances, and funding discrepancies, ensuring ownership, escalation, remediation, and closure evidence are clear.
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Risk, Incidents & Control Oversight
- Support incident management, control monitoring, risk identification, issue remediation, and post-incident improvement activity.
- Maintain operating discipline through clear procedures, evidence standards, MI, escalation routes, and governance updates.
Change, Partners & Continuous Improvement
- Work with Product, Finance, Technology, Financial Crime, Risk, Client Services, correspondent banks, and payment partners to improve payment workflows and operational readiness.
- Use data, MI, AI, and automation tools responsibly to improve reporting, workflow efficiency, investigation quality, and control consistency.
Responsibilities:
Operational Leadership & Delivery
- Participate directly in daily payment operations activity, including confirmations, settlements, sweeps, payment queues, funding movements, and related operational entries.
- Set clear priorities for time-sensitive payments, investigations, reconciliation breaks, and escalations, ensuring work is allocated, tracked, and completed within agreed standards.
- Act as a senior point of support for complex or high-impact payment issues, while remaining prepared to step into the detail and help progress BAU items where required.
- Maintain operating rhythms that keep BAU activity visible, prioritised, and controlled across the team.
Payment Investigations & Exception Oversight
- Take hands-on involvement in payment enquiries, repairs, exceptions, and investigations, including rejected, delayed, returned, amended, unmatched, or misdirected payments.
- Guide root-cause analysis across payment messages, transaction data, funding movements, system records, correspondent bank updates, and client-facing information.
- Ensure investigation records are complete, clear, and audit-ready, including ownership, ageing, escalation status, evidence, and closure rationale.
- Identify recurring exception themes and work with Product, Technology, Risk, and operational teams to reduce repeat issues through process, data, or system improvements.
Reconciliations, Controls & Safeguarding Support
- Participate in and oversee intraday and end-of-day reconciliations across payment, settlement, funding, and safeguarding-related accounts.
- Review material, aged, or unresolved breaks, ensuring ownership, escalation, remediation plans, and closure evidence are clear.
- Support daily safeguarding calculations, evidence packs, and related exception handling, ensuring issues are documented and escalated appropriately.
- Use reconciliation trends, MI, and control observations to improve matching logic, reduce manual intervention, and strengthen financial controls.
Control Ownership, Risk & Incident Management
- Maintain operating processes, controls, and MI that help the function remain disciplined, predictable, and transparent.
- Act as an escalation point for high-value, time-critical, fraud-related, regulatory, or client-impacting issues.
- Support incident management from assessment through to escalation, remediation tracking, stakeholder updates, and post-incident actions.
- Contribute to control design, procedure maintenance, risk assessments, issue remediation, and audit or governance requests relating to payment operations.
People Leadership & Team Development
- Provide day-to-day guidance, coaching, and quality review for analysts or junior team members, where applicable.
- Help set expectations for work quality, case handling, escalation discipline, record-keeping, and control evidence.
- Support onboarding, cross-training, and knowledge sharing so the team can operate consistently across payment flows, investigations, and reconciliations.
- Provide input into workload planning, performance discussions, and capability development, if the role includes formal line-management responsibilities.
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Change, Partners & Continuous Improvement
- Work closely with Product, Finance, Technology, Financial Crime, Risk, Client Services, correspondent banks, and payment partners to improve payment workflows and operational readiness.
- Support system releases, testing, new payment capabilities, and process changes, ensuring operational impacts are understood and controlled.
- Use data, MI, AI, and automation tools responsibly to improve reporting, workflow efficiency, investigation quality, and control consistency.
- Identify opportunities to reduce manual effort, improve scalability, and make payment operations more consistent across products, entities, and jurisdictions.
Competencies, Skills & Experience:
- Strong hands-on experience in payment operations, settlements, investigations, reconciliations, or financial operations, ideally in a regulated financial services environment.
- Practical knowledge of domestic and cross-border payment flows, including SWIFT, MT, and MX/ISO 20022 formats, cut-offs, settlement timelines, returns, recalls, repairs, and exception scenarios.
- Experience leading complex investigations, reconciliation breaks, or operational incidents through to clear, evidenced resolution.
- Strong control mindset, with the ability to design, operate, and improve controls, procedures, MI, escalation paths, and evidence standards.
- Confidence using data, Excel, and reporting or workflow tools to monitor performance, identify themes, and support better operational decisions.
- Experience coaching, mentoring, or leading others, with the ability to set standards, review work, and support team capability.
- Clear communication skills, particularly when explaining risks, incidents, breaks, client-impacting issues, or required decisions to different audiences.
- A practical improvement mindset, with experience reducing manual effort, improving workflow efficiency, and strengthening operational resilience.
- The highest level of integrity, alongside a collaborative and accountable leadership style that supports trusted relationships, early escalation, and strong operational outcomes.
Preferred Qualifications:
- Experience with crypto payments or blockchain-based payment operations.
- Familiarity with Safeguarding and CASS15 support, payment controls, and regulated financial services requirements.
- Experience using AI, automation, BI, workflow, or reporting tools to improve operational quality, consistency, and scalability.
If you’re forging a career in this area and are looking for your next step, get in touch!
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
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