Operational Excellence

• Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model.
• Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.

Risk Management & Compliance

• Maintain a robust control environment aligned to enterprise risk & compliance frameworks.
• Ensure compliance with relevant regulations and internal policies.

Stakeholder & Client Management

• Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
• Provide incident response and crisis management for issues impacting the sub-capability.
• Pursue process improvements that enhance client experience and reduce risk.

Talent & Culture

• Structure, build, lead and inspire a diverse & high-performing team.
• Align workforce planning to Capability objectives.
• Foster a culture of accountability, continuous improvement, and service excellence.
• Manage change effectively, ensuring teams are engaged and resilient.

Data Stewardship & Performance Accountability

• Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability, regardless of where the data sits or which systems produce it.
• Adherence to data governance standards, regulatory requirements, and risk management practices.

Ideal Candidate Skills & Experience

• University degree in a relevant field.
• Proven experience in the financial services industry with domain expertise in Payment Operations.
• Proven experience in operations management within a complex, global organization.
• Proven leadership guiding teams across different jurisdictions.
• Proven experience operating within risk, compliance, and resiliency frameworks.
• Operations specialist, with ability to manage multiple priorities and high-quality outcomes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.