HSBC Global Services Limited
Payment Products Commercialisation Manager
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Payment Products Commercialisation Manager.
You’ll be a member of the Global Payments Solutions team and be primarily responsible for driving product performance, owning product enhancement, and commercialisation initiatives for HSBC’s domestic and cross-border propositions across all HSBC markets.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you’ll:
- Optimise the product growth and development roadmap, go-to-market and commercialisation strategy for payment products
- Support end-to-end launch readiness strategy and planning for new products – and the expansion of existing products and capabilities: training, communications, and post-launch tracking
- Drive enablement standards, including editorial tone of voice and content design. Support local product teams in the provision of clear, engaging product information, training resources and ongoing support
- Understand commercial structuring, pricing models and commercial terms across different customer segments and regions to maximise revenue and market competitiveness
- Monitor and influence commercial performance, identifying growth opportunities and addressing systemic adoption gaps across in-market products
- Provide performance insights using AI, dashboards and reviews to track and share adoption, revenue, margin, pipeline, and client experience
- Embed a strong risk and control culture in commercialisation activity, ensuring compliant client communications and disciplined execution aligned to internal product governance
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To be successful in this role you should meet the following requirements:
- Background in commercialisation, ideally within financial services
- Proven experience leading payment-centric discussions with clients and partners across product, operations, technology and service disciplines
- Understanding of market trends and competitive landscape, with the ability to shape product strategy to grow wallet and market share
- Dedicated to optimising every client touchpoint from onboarding, transactions, billing and service
- Strong partnership, collaboration, relationship-building and negotiation skills.
- Strong execution discipline and project management skills
- First class written and in-person communication skills – ability to craft crisp, compelling narratives for stakeholders, and turn complex topics into clear messages that drive understanding and action
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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