Travelfusion Ltd.
Payments Analyst, tfPay
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About us
Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents. If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion. We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.
The role
The Fintech Payments Analyst will support, analyse and optimise our in-house payment and settlement operations. In addition to strong technical and analytical aptitude is needed to demonstrate experience in data and numerical analysis, project management and customer onboarding and engagement skills, coupled with the agility to work with cross functional teams, internal and external stakeholders.
tfPay (Travelfusion Payment Solution) is an innovative and proprietary payment system responsible for managing millions of pounds of transactions on behalf of our client base. Utilising a sophisticated real-time reporting and reconciliation, our payment system leverages agency customers (from all over the world) to transact and settle in their local currencies while settling the payments in the airline’s local currency using virtual cards amongst other forms of settlements. You will have had exposure to payments, handling and processing chargebacks.
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What You’ll be doing
- Performance Reporting: Monitor, analyse and produce executive reports on the overall performance of the payment system - failures, trends and forecasts.
- Reconciliation Management: Responsible for the execution of day-to-day reconciliation, chargebacks and root cause analysis and client management processes related to tfPay.
- Client Configuration and Administration: Set up and configure clients on the Payments CMS and ensure administrative processes pertaining to the dispatch of guide for customers, product collateral are handled. This includes regular review of customer funds and updating of their records.
- Customer Support: Guide/Advise customers on how to adopt our Payment solution correctly; review / respond / resolve customers’ issues and enquiries via emails.
- Optimisation: Actively investigate, support and optimise payment flows to improve conversion rates and throughput.
- Product adoption: Expand the adoption of Travelfusion Payment with the existing and new customers, ensuring an increase in bookings made through our tfPay system; make sure the targets are achieved. This includes leading and supporting payment related and VCC expansion projects, provider integration, system enhancement and compliance directives.
- Project Documentation: Create and maintain project plans, GANTT charts and timelines together with documentations.
- Incident Management: Manage all incidents and downtimes.
- Stakeholder Engagement: Act as a point of contact for customers, suppliers and payment providers for their enquiries and escalations. End-to-end onboarding of customers, suppliers along with their payment setup, testing and post go-live support.
- Alert Monitoring: Monitor our internal alerts, escalate and make sure they are resolved.
- Internal Documentation: Update internal documentation, keep the team posted on changes.
- Performance Dashboards: Create clear dashboards, reports on the performance of the Travelfusion Payment solution, trends, failure reasons.
- Process Improvement: Contribute to the process documentation, SOPs, best practices and continuous improvements.
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About you
- Communication: Excellent communication skills - both spoken and written.
- Numerical & Analytical Skills: Strong numerical and analytical skills; expert user of Excel
- Education: A degree in Finance, Economics, Information Systems or a related field is an added bonus
- Professional Experience: 2-3 years experience in Fintech, payments or related analytical role
- Organised and detail-oriented: Organised, methodical and thorough, with a passion for details and able to learn fast
- Technical Expertise: Strong analytical skills with proven experience working with payment data, KPIs and reporting tools
- Project Management: Proven experience managing or supporting projects involving multiple stakeholders
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