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Payments Manager
About Verto
At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments. This profound insight is why Africa remains a core focus—we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.
What began as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.
We're backed by world-class investors including Y-Combinator, Quona, and MEVP, and recognised as award winners: Milken-Motsepe Prize, CNBC’s fastest-growing UK companies, Deloitte Fast 50, and Sifted’s fastest-growing tech companies.
Join us as we continue to grow and transform global finance.
Role Overview
As a Payments Manager at Verto, you will play a pivotal role in optimising and scaling payment operations. Your responsibilities will focus on overseeing daily execution, ensuring efficiency, reliability, and security. This role demands a strategic mindset combined with hands-on operational management, requiring close collaboration with internal teams to drive continuous improvement and support Verto’s rapid growth.
What You’ll Be Doing
- Oversee and enhance daily payment operations, managing payment queues and ensuring timely, accurate transaction processing
- Act as the primary point of escalation for all payment-related incidents, driving swift resolutions and conducting root cause analyses to prevent recurrence
- Develop, document, and implement robust, compliant, and scalable processes suited for hyper-growth
- Lead the successful execution of critical payment projects from initiation to completion, upholding deadlines and quality standards
- Analyse key payment metrics and operational data to uncover trends, make data-driven insights, and identify improvement opportunities
- Collaborate cross-functionally with product, technology, compliance, and customer success teams to align on strategic goals and seamless execution
- Build and maintain strong stakeholder relationships, providing clear, concise reports on project progress and operational performance
- Partner with engineering and product teams to enhance payment infrastructure, optimise reconciliation processes, and expand global payment capabilities
- Work closely with Compliance and Risk teams to ensure all payment processes adhere to regulatory requirements and mitigate operational risks
- Contribute to developing fraud prevention and financial crime strategies
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What You Need
- Minimum 5 years of payments experience in top financial services or fintech environments, including demonstrable team management experience
- Proven expertise in payment operations or similar roles within fast-paced settings
- Track record of successfully driving payment projects and implementing process improvements
- Strong grasp of cross-border payment systems, multi-currency processes, and FX operations
- Experience in ** Incident Management** and best practices in real-time payments contexts
- Bonus: experience in card or safeguarding processes
- Exceptional analytical and problem-solving skills, with an ability to interpret complex data and drive decisions
- Strong organisational skills with capacity to manage multiple workstreams concurrently
- Outstanding communication and stakeholder management skills
- A proactive, resilient mindset, comfortable operating independently and collaboratively
- Proficiency in data analysis tools (Excel, Google Sheets, and SQL)
Life at Verto
Perks
- Fully paid insurance coverage
- Comprehensive health and wellness benefits (varies by location)
- Yearly salary reviews based on inflation, personal, and team performance
- Access to all of Udemy’s course library
- Budget for professional development courses
- Work-From-Anywhere policy (for defined durations)
- Integration programme (opportunity to work from global offices)
- Regular team social events
- Pension scheme (location-dependent)
- Flexible work arrangements
- Exposure to globally distributed teams
- Location-specific benefits (e.g., car lease policy, cycle-to-work scheme, gym membership)
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You’ll fit right in if you:
- Love asking “why?” and enjoy digging beyond surface-level issues
- Value problem-solving over task completion
- Understand sync vs. async communication best practices
- Thrive in ambiguity and change while remaining adaptable
- Actively seek feedback and use it to improve
- Prioritise impact over activity in all your actions
- Bring good humour to the team—it’s just good fun working here!
Culture and Values
Verto’s Core Values:
🔹 Champion the Mission: We push boundaries with curiosity and conviction, tackling cross-border payment challenges head-on. 🔹 Be the Best: Radical openness, calculated risk-taking, relentless focus on results, and unmatched excellence in everything we do. 🔹 Work as One: We foster transparency, sharing successes and failures candidly as we grow together. 🔹 Go the Extra Mile: Expecting the impossible and delivering beyond expectations to redefine what’s possible. 🔹 Customer First: Proactive problem-solving and bold innovation in shaping seamless payment experiences. 🔹 Run with It: Swift action, ownership of challenges, determination, and a relentless drive to succeed.
Compensation & Benefits: Industry-leading salaries and comprehensive benefits from performance-based reviews to healthcare, generous leave policies, and flexible work arrangements—supporting both your career and work-life balance.
Diversity & Inclusion
At Verto, we are an equal-opportunities employer. We value diversity in all its forms and assess all candidates on their merit, competence, qualifications, and talent. Our international team created our culture, and we refuse to discriminate during any stage of the hiring process.
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Jessica, London
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