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Payments Manager
About Verto
At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.
What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.
We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBC’s list of fastest growing UK companies, the Deloitte Fast 50, and Sifted’s fastest-growing UK tech companies, we are building a seamless cross-border payment future.
Join us as we continue to grow and transform global finance.
Role Overview
As a Payments Manager at Verto, you will be a key player in optimising and scaling our payment operations. You will be responsible for overseeing the day-to-day execution of payment processes, ensuring efficiency, reliability, and security. This role requires a blend of strategic thinking and hands-on operational management, working closely with various internal teams to drive continuous improvement and support Verto's rapid growth.
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What You’ll Be Doing
- Oversee and improve daily payment operations, managing payment queues and ensuring timely and accurate processing of transactions.
- Serve as the primary escalation point for all payment-related incidents, leading swift resolution and conducting root cause analysis to prevent recurrence.
- Develop, document, and implement new operational processes to ensure they are robust, compliant, and scalable for hyper-growth.
- Lead the successful execution of critical payment-related projects from initiation to completion, ensuring adherence to timelines and quality standards.
- Analyse key operational data and payment metrics to identify trends, gain insights, and pinpoint areas for improvement.
- Work cross-functionally with product, technology, compliance, and customer success teams to align on strategic objectives and ensure seamless execution.
- Build and maintain strong relationships with internal and external stakeholders, providing clear and concise reports on project status and operational performance.
- Collaborate with engineering and product teams to enhance payment infrastructure, improve reconciliation processes, and expand Verto’s global payment capabilities.
- Work closely with Compliance and Risk teams to ensure all payment products and processes meet regulatory standards and mitigate operational risks.
- Contribute to the development and implementation of strategies to prevent fraud and financial crime.
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What You Need
- Minimum 5 years of payments experience in a top financial service or Fintech environment, with demonstrable experience managing a team.
- Proven experience in a payment operation or similar role in a fast-paced environment.
- Demonstrable success in driving and managing payment operation projects, and driving process improvements.
- A strong understanding of cross-border payment systems, multi-currency processes, and FX operations.
- Experience with incident management principles and best practices in a real-time payments context.
- Card and/or safeguarding experience is a plus.
- Exceptional analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
- Strong organizational skills and the ability to manage multiple concurrent workstreams.
- Excellent communication and stakeholder management skills.
- A proactive, detail-oriented, and resilient mindset, comfortable working independently and collaboratively.
- Proficiency in data analysis tools like Excel/Google Sheets and SQL.
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