Recovery Focus
Payments Officer
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Payments Officer
Payments Officer
Location: Hybrid (2 days per week in our Bowburn, Durham Office)
Working Hours: 37 per week
Contract Type: Fixed Term (until 31st March 2027)
Salary: £25,877.80 – £34,240.03 Note: The salary represents full earning potential. Starting salaries depend on experience and progression.
About Waythrough
Waythrough is the result of the 2024 merger of Humankind and Richmond Fellowship, creating one of the largest mental health and social support charities in England.
We deliver ~200 services, reaching ~125,000 people annually, supported by 3,500 staff and volunteers.
Make a Real Difference
If you’re passionate about helping others overcome challenges in mental health, substance use, housing, or domestic abuse, this role is more than a job—it’s an opportunity to build meaningful relationships and create lasting change.
The Role: Payments Officer
We’re seeking an experienced and proactive Payments Officer to join our Finance Operations team. Key responsibilities include:
Payments & Finance Operations
- Process financial transactions and payments accurately and efficiently, ensuring compliance with policies and regulations.
- Conduct reconciliations, investigate discrepancies, and resolve issues promptly.
- Manage supplier accounts, including records maintenance and aged analysis.
- Process workforce expenses and collaborate with internal audit checks.
- Handle credit card requests and queries per service level agreements.
- Respond to payments service desk queries, ensuring timely and professional communication.
- Support month-end processes and reporting requirements.
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Performance & Collaboration
- Meet individual KPIs and contribute to team performance targets.
- Work collaboratively with colleagues across finance and wider departments.
- Help improve financial systems and processes.
- Build strong working relationships with internal and external stakeholders.
Requirements
We’re looking for:
- Experience in an Accounts Payable function
- Strong understanding of accounting procedures
- Excellent numeracy and attention to detail
- Ability to manage workloads, prioritise tasks, and meet deadlines
- Strong communication skills and relationship-building
- Independent problem-solving with ownership of tasks
- Proficiency in Microsoft Office
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What We Offer
Beyond making a real difference, we provide a comprehensive benefits package: 27 annual leave days (rising to 32 after 1 year; plus bank holidays) 9% pension contribution (following auto-enrolment guidelines) £3× annual salary life assurance Enhanced sick pay and family-friendly policies Birthday leave + option to buy 5 extra annual leave days CPD reimbursement for relevant qualifications 24/7 GP access and Employee Assistance Programme Recognition programmes & long-service awards via Way to Go/Aspirations portals £500 Referral Bonus (family, friends, or former colleagues) Cycle-to-work scheme & Credit Union membership Discounts via charity partnerships (Blue Light Card, Extras, Tickets for Good) Free will-writing service and wellbeing initiatives
Equality & Inclusion
Waythrough is an equal opportunities employer. We especially welcome applications from marginalised communities, including those with lived experience of our causes.
We’re Disability Confident, and all applicants can request accessible recruitment adjustments by emailing: recruitmentteam@waythrough.org.uk
Closing Date: 19th July 2026
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