Waythrough
Payments Officer
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Payments Officer
Location: Hybrid (2 days per week in our Bowburn, Durham Office)
Working Hours: 37 Hours
Contract Type: Fixed Term Contract (until 31st March 2027)
Salary: £25,877.80 - £34,240.03
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We’re looking for an experienced and proactive Payments Officer to join our Finance Operations team.
What You’ll Be Doing
Payments & Finance Operations
- Process financial transactions and payments accurately and efficiently, ensuring compliance with policies and regulations
- Carry out reconciliations, investigate discrepancies, and resolve issues promptly
- Manage supplier accounts, including maintaining records and performing aged analysis
- Process workforce expenses and support internal audit checks
- Handle credit card requests and queries in line with service level agreements
- Respond to queries via the payments service desk, ensuring timely and professional communication
- Support month-end processes and reporting requirements
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Performance & Collaboration
- Meet individual KPIs and contribute to wider team performance targets
- Work collaboratively with colleagues across finance and the wider organisation
Continuous Improvement
- Help improve financial systems and processes
- Build strong working relationships with internal teams and stakeholders
What We’re Looking For
- Experience working in an Accounts Payable function
- Good understanding of accounting procedures
- Strong numeracy and excellent attention to detail
- Ability to manage workload, prioritise tasks, and meet deadlines
- Strong communication skills with the ability to build working relationships
- Ability to work independently and take ownership of tasks
- Proficiency in Microsoft Office
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What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
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