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Payments Operations Manager
About HIVED 📦
At HIVED, we’re one of Europe’s fastest-growing startups, with no signs of slowing. Based in London, we’re building the first sustainable parcel delivery network at scale through a 100% electric fleet.
In an industry historically plagued by unreliable service, we’ve been designed to meet the demands of modern consumers and disrupt the status quo. A tech-centric company, we focus on delivering an exceptional delivery experience—from our drivers to our data engineers—constantly refining every aspect to exceed expectations.
We currently serve leading international brands, including John Lewis, Nespresso, Uniqlo, H&M, and more. With a team comprising talents from Revolut, Bain, HelloFresh, ASOS, Apple, and Google, and backed by heavyweights like Planet A Ventures, Maersk Growth, Pale Blue Dot VC, and NordicNinja VC, we’re pushing boundaries to redefine delivery for the future.
Our Values
😊 We Are Kind
- Kind to the planet, our team, and our partners.
- Active listening, humility, and honest decision-making.
- Balance fairness, consistency, and compassion without softness.
🤝 We Are Tenacious
- Unwavering commitment to the customer promise.
- Relentless pursuit of excellence, regardless of obstacles.
💡 We Are Curious
- Never settling; challenging conventions.
- Embraces continuous learning and exploring new possibilities.
🌍 We Are Resourceful
- Ethical stewardship of the planet’s limited resources.
- Efficiency and waste reduction drive every action.
Role Overview 📝
Position: Driver Pay Manager (Senior, Analytical Role)
As the Driver Pay Manager, you’ll have full responsibility for the financial relationship between HIVED and our driver fleet.
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- Your mandate is to ensure accurate and fair pay—a critical aspect of earning and maintaining driver trust.
- Own a clean payroll operation while leveraging analytical expertise to understand how route types impact earnings.
- Support improvements in pay models through cross-functional collaboration.
Key Responsibilities 🚀
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End-to-End Payroll Management:
- Accurate and timely driver invoicing and payroll each week.
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Pay Analysis & Reporting:
- Generating regular reports highlighting discrepancies between expected and actual earnings.
- Investigating discrepancies with actionable insights.
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Pay Framework Documentation:
- Keeping documentation for pay structures up-to-date, clear, and accessible to stakeholders.
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Cost Recovery & Transparency:
- Managing vehicle damage, fines, and equipment costs with fairness and clarity.
- Partnering with drivers on payment plans where necessary.
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Cross-Functional Collaboration:
- Close partnership with Operations, Fleet, and Finance to ensure pay decisions align with operational realities.
- Feeding data-driven insights into commercial pay structure reviews.
🙌 What We’re Looking For
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Experienced in payroll, contractor pay, or invoicing.
- Preference for experience in logistics, transport, or high-touch industries.
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Analytical Powerhouse:
- Ability to:
- Build reports.
- Extract insights from data.
- Translate findings into clear recommendations.
- Ability to:
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Clear, Confident Communicator:
- Handle costs, disputes, or sensitive recovery conversations with empathy and professionalism.
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Cross-Functional Cocktail Party:
- Drive alignment across teams without direct authority.
- Influence decisions strategically.
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Detail-Oriented & Strategic:
- Obsessed with accuracy but able to view payroll challenges holistically.
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Resilient Under Pressure:
- Calm, reliable, and capable under tight deadlines.
How We Reward Our Team 🎁
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Hybrid Working Environment – Dynamic and inclusive.
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Growth Mindset Opportunities:
- High-growth environment with clear career progression.
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Enhanced Holiday Allowance:
- 25 days + public holidays.
- 1 "Birthday Day Off" + 2 additional days after 2 years of service.
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Wellbeing & Financial Benefits:
- Subsidised Private Medical Insurance (including dental, vision, and mental health therapy).
- Competitive salary + 3-year EMI options.
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Development Framework:
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
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Team Perks:
- Weekly team lunch.
- Quarterly socials + annual HIVED Olympics (sports day).
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Support:
- Enhanced maternity/paternity/adoption leave as a day-1 right.
- Community volunteer days.
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Lifestyle Benefits:
- Cycle to work scheme.
- Dog-friendly office and depots.
- Choice of MacBook Air or Windows Laptop.
🔍 Want to Learn More?
🎥 Meet the Team: "Behind the Scenes with HIVED" Highlights & Recognition:
- B Corporation Certified.
- Ranked #7 on The Sunday Times Tech 100.
- Raised $42M to transform parcel delivery via AI and futuristic logistics.
📊 Impact Reports: [2024 & 2025 Reports] 🌐 Stay Updated: (HIVED Website)
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