Hastings Direct
Payments Performance Analyst - Stripe
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Job Title - Stripe Payments Analyst
Location – Bexhill or London
We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data, and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market-leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.
The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.
We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.
Role overview
As a Payments Analyst, you will play a key role in helping Hastings shape, monitor, and optimise its payment capability as we continue our transition to Stripe. Working closely with the Payments Manager, you'll provide operational insight, performance analysis, and payment expertise to improve customer outcomes, strengthen controls, and support a resilient payments operation.
Job details
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You’ll need to have demonstrable experience in:
- Hands-on experience using Stripe, including Stripe Dashboard and Radar, within a payments-focused environment
- Strong understanding of payment systems, gateways, card payment processing, and wider payment operations
- Proven analytical skills with the ability to interpret payment data, identify trends, identify risks, and deliver actionable insights
- Knowledge of payment risk, fraud prevention, transaction monitoring, operational controls, and payment performance optimisation
- Understanding of payment compliance requirements and industry standards, including PCI DSS, Bacs, and card scheme requirements
- Experience using reporting and data analysis tools, with strong stakeholder management skills and the ability to work collaboratively across business functions and external partners
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Essential skills/experience
- Hands-on experience using Stripe, including Stripe Dashboard and Radar, within a payments-focused environment
- Strong understanding of payment systems, gateways, card payment processing, and wider payment operations
- Proven analytical skills with the ability to interpret payment data, identify trends, identify risks, and deliver actionable insights
- Knowledge of payment risk, fraud prevention, transaction monitoring, operational controls, and payment performance optimisation
- Understanding of payment compliance requirements and industry standards, including PCI DSS, Bacs, and card scheme requirements
- Experience using reporting and data analysis tools, with strong stakeholder management skills and the ability to work collaboratively across business functions and external partners
The interview process
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader
- 2nd interview with hiring leader’s leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits
In addition to a competitive salary, you will also receive:
- Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups, and a dedicated team to make sure we are covering your needs
- There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year, and much more…
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Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training, and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Equal Opportunities Employer
Hastings Group is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date: 23/08/2026
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