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Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
THIS ROLE
Every day brings new challenges, so you’ll need to be detail-oriented, highly organised, and a strong team player who can prioritise effectively to meet deadlines and manage multiple timelines. You’ll act as the primary day-to-day contact for your designated payroll clients, taking ownership of end-to-end payroll processes while proactively managing deliverables. As part of a supportive team, you’ll handle queries, resolve issues efficiently, and ensure accurate, compliant, and timely payroll services are consistently delivered.
WHAT YOU WILL DO
- Manage end-to-end payroll processing for multiple clients, ensuring accuracy, meeting deadlines, and handling RTI submissions, HMRC returns, statutory payments/deductions, and employment levies.
- Act as the main point of contact for payroll queries, liaising effectively with clients, management, HMRC, and stakeholders while resolving issues promptly and escalating complex matters as needed.
- Maintain and improve payroll processes by applying knowledge of pensions, legislation changes, pro-rated pay calculations, and risk factors to ensure compliance and efficiency.
- Deliver high-quality payroll and administrative services, including client onboarding (HMRC registration, system setup), handling starters/leavers, issuing P45s, and supporting wider team tasks.
- Work independently and collaboratively, demonstrating strong organisation, multitasking, communication, resilience, and commercial awareness while identifying risks, improving processes, and supporting continuous self-development.
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WHAT WE OFFER
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile.
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions.
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test, and corporate GP.
- Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave.
- Flexible working: We recognise the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
- Support and development: We will ensure you have the right training, tools, and development plan to grow and improve your skills every day.
Qualifications
ABOUT YOU
- You will have strong experience processing UK payrolls, with a solid understanding of statutory requirements such as PAYE, NI contributions, SMP, SSP, and student loan repayments.
- You will have proven experience managing multiple client payrolls and maintaining strong client relationships in a professional setting.
- You will demonstrate excellent organisational, prioritisation, and interpersonal skills, with the ability to meet tight deadlines and work effectively under pressure.
- You will bring a proactive “can-do” attitude, strong team ethic, and commercial awareness to support high-quality service delivery.
- You will ideally have QuickBooks Payroll experience, a relevant payroll qualification, and previous experience working in a fast-paced office environment.
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Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable, and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad, we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Department: Client Services
Type of Hire: Permanent
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