People Management magazine
Payroll & People Services Manager
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Job Title: Payroll & People Services Manager
Morgan Law are seeking an experienced and motivated Payroll & People Services Manager to lead our Payroll and People Services function, ensuring the delivery of an accurate, timely, and customer-focused payroll and employee administration service across an NHS Trust based in the South.
Hybrid/remote working available.
This is an exciting opportunity for a proactive leader with extensive payroll expertise and a passion for continuous improvement. You will manage and develop a dedicated People Services team, overseeing the full employee lifecycle from appointment through to leaving, while ensuring payroll operations remain compliant, efficient, and aligned with NHS terms and conditions.
Working closely with internal stakeholders and our outsourced payroll and pensions provider, you will play a key role in maintaining high standards of service, driving process improvements, and ensuring the integrity and security of payroll data.
Key Responsibilities
- Lead the delivery of a high-quality Payroll and People Services administration function, ensuring accurate and timely payroll processing.
- Manage, motivate, and develop the People Services team to deliver an excellent transactional HR and payroll service.
- Oversee all employee lifecycle administration, ensuring changes are processed accurately and efficiently.
- Manage the relationship with the outsourced payroll and pensions provider, ensuring service levels are achieved and issues are resolved promptly.
- Ensure full compliance with statutory payroll legislation, NHS Terms and Conditions of Service, pensions regulations, and organisational policies.
- Develop, review, and improve payroll systems, procedures, and controls to maintain data security, integrity, and operational efficiency.
- Produce payroll reports and management information to support decision-making and statutory requirements.
- Identify opportunities for service improvement and lead initiatives to enhance the effectiveness of Payroll and People Services.
- Build effective relationships with managers and colleagues, providing expert payroll advice and guidance.
- Deputise for the Head of Talent Acquisition and People Services when required.
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About You
We are looking for someone who has:
- Significant experience managing payroll operations, ideally within the NHS or a large, complex organisation.
- Strong knowledge of payroll legislation, HMRC requirements, pensions, and NHS Terms and Conditions.
- Experience managing outsourced payroll services and supplier relationships.
- Proven leadership experience with the ability to develop and motivate high-performing teams.
- Excellent organisational skills with the ability to manage multiple priorities and meet strict deadlines.
- Strong analytical skills and attention to detail.
- Excellent communication and stakeholder management skills.
- A commitment to continuous improvement and delivering outstanding customer service.
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This is an excellent opportunity to make a significant contribution to a busy and evolving People Services function. You'll join a collaborative team committed to delivering an outstanding service to colleagues across the Trust while helping shape future improvements in payroll and people administration.
If you are an experienced NHS payroll professional with strong leadership skills and a commitment to service excellence, we'd love to hear from you. Apply today.
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