Beebe Healthcare
PC NETWORK TECH
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Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Benefits In addition to competitive compensation and wellness benefits (medical, dental, vision, and prescription) Beebe Healthcare also offers:
- Sign-on and Referral Bonuses for select positions
- Tuition Assistance up to $5,000
- Paid Time Off
- Long Term Sick accrual
- Employer Contribution Plan
- Free Short and Long-Term Disability for Full Time employees
- Zero copay for drugs on prescription plan for certain conditions
- College Bound 529 Savings Plan
- Life Insurance
- Beebe Perks via Work Advantage
- Employee Assistance Program
- Pet Insurance
Overview Under the direction of the Technical Manager and/or I.S. Director, this individual shall be assigned the following job duties:
- Provide PC Operating system, PC software application support, hardware, and minimal network support to all end users per Help Desk procedures.
- Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology.
- After PCs are purchased, burned-in, and tested, install the operating system and all software applications.
- Coordinate the replacement or repair of all PCs, printers, and modems following desktop and helpdesk procedures.
- Maintain documentation on all PCs in the hospital and satellite offices.
- Set up all modems and communications software to all satellites and physicians' offices.
- Assist the Computer Operations area when Operations personnel are not available.
- Develop an implementation plan with each user and monitor the learning curve to ensure proficiency on the use of PC applications. (Non help desk related)
- Help users design their work areas to support the use of their PCs in their work environment.
- Maintain Preventive Maintenance Program.
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Responsibilities
- Provide PC Operating system, PC software application support, hardware, and minimal network support to all end users per Help Desk procedures.
- Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead and Level 2 staff on hardware platforms and PC software applications to meet required needs.
- Keeps current on changes in technology.
- After PCs are purchased, burned-in, and tested, install the operating system and all software applications.
- Coordinate the replacement or repair of all PCs, printers, and other peripherals per Desktop and helpdesk procedures.
- Maintain documentation on all PCs in the hospital and satellite offices.
- Provide recommendations for refining the image process for all PCs, Virtual devices, etc.
- Continue to look for best practice solutions for image and automate as much as possible for efficiency.
- Assists helpdesk staff with new or improved processes to address devices deployed.
- Will stand in and take calls at times for helpdesk when short-staffed due to sheer volume of calls.
- Develop an implementation plan with each user and monitor the learning curve to ensure proficiency on the use of PC applications. (Non helpdesk related)
- Help users design their work areas to support the use of their PCs in their work environment.
- Maintain Preventive Maintenance Program.
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Qualifications
- Will accept three to five years' experience in PC support break/fix.
- Able to handle some troubleshooting issues with telecommunications, etc.
Competencies Skills
- Essential:
- Clear Communication Skills Both Written And Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills To Provides Customer Service To Patients, Team Members And Visitors
- Experience With Excel, Power Point, Word, Visio, Etc.
Credentials Education
- Essential:
- High school graduate or equivalent
Salary
- Entry: USD $25.11/Hr.
- Max: USD $38.92/Hr.
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