GE HealthCare
PCS Account Manager – Patient Care Solutions (PCS)
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Role Summary
GE HealthCare is seeking a dynamic and commercially focused LCS Account Manager to work within the PCS Local Customer Team in London, collaborating with Modality Product Sales Specialists and Implementation Specialists.
This customer-facing commercial role is accountable for shaping and executing short-, medium-, and long-term territory strategies, driving new account development, expanding existing relationships, and capturing competitive share across complex healthcare environments. The PCS Account Manager plays a key role in achieving the Quarterly Operating Plan through strategic customer engagement and disciplined commercial execution. A passion for healthcare, customer & patient outcomes, and commercial growth is essential for success.
Key Responsibilities
1. Lead with Transparency & Act with Humility
(Customer Relationships & Team Collaboration)
- Build strong, trusted relationships with clinical, procurement, operational, and executive stakeholders
- Develop deep customer intimacy across assigned territory accounts
- Collaborate with Product Sales Specialists, Implementation Specialists, Service, Marketing, and Operations teams
- Uphold professionalism, integrity, and accountability in all customer and internal interactions
- Contribute positively to the wider PCS commercial team culture
2. Deliver with Focus & Stay Lean
(Territory & Performance Excellence)
- Own and deliver the assigned Quarterly and Annual Operating Plan, including orders, sales, product mix, and market share objectives
- Develop and execute high-quality territory plans, covering:
- Short-term: pipeline development and tender execution
- Medium-term: account expansion and cross-sell opportunities
- Long-term: strategic account positioning and competitor displacement
- Maintain ownership of the complete sales process, from lead generation to revenue recognition
- Focus on priority accounts, opportunities, and activities that drive greatest commercial impact
- Ensure high standards in forecasting, funnel management, reporting, and commercial administration
3. Think Big
(Market Insight, Strategy & Opportunity Development)
- Understand macro and micro healthcare market dynamics and their impact on customer priorities
- Analyse competitor positioning, installed base, and market trends to strengthen GE HealthCare’s strategic advantage
- Develop strategic penetration plans for target accounts and competitor installed base opportunities
- Identify new business opportunities and create compelling customer events to drive commercial growth
- Support customers in innovative and value-based healthcare solution development
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4. Serve Customers
(Customer Engagement & Commercial Excellence)
- Develop a deep understanding of customer needs, operational pressures, and strategic objectives
- Identify, qualify, and develop new account opportunities across the territory
- Build compelling commercial solutions aligned with customer requirements and GE HealthCare capabilities
- Lead all tender management activities (quotations, executive summaries, commercial submissions)
- Engage effectively with complex stakeholder networks (executive, clinical, procurement, technical audiences)
- Support customers in solution development and business case alignment
5. Compete to Win
(Competitive Share Growth)
- Drive competitive share growth through strong commercial execution and differentiated positioning
- Effectively position GE products and services against competitor offerings
- Maintain comprehensive records of installed base, customer profiles, and opportunity intelligence
- Capture and share market intelligence, competitor activity, and win/loss analysis
- Execute disciplined opportunity management across the full commercial cycle
6. Lead by Example
(Governance, Quality & Compliance)
- Role model compliance with GE HealthCare’s Quality, Compliance, Privacy, Anti-Competition, and EHS policies
- Ensure accuracy and completeness of all forecasting, reporting, and commercial documentation
- Take ownership of territory administration (funnel management, forecasting tools, reporting systems, tender submissions)
- Drive high standards of operational rigor and process discipline
- Proactively identify, escalate, and resolve risks, issues, or compliance concerns
- Champion continuous improvement and simplification of commercial processes
7. Collaborate as One GEHC
(Cross-Functional Partnership & Team Contribution)
- Work collaboratively across Sales, Service, Clinical, Marketing, Finance, and Operations functions
- Build strong internal partnerships to maximise customer satisfaction and commercial success
- Share best practices, customer insights, and market intelligence across the organisation
- Support wider territory, regional, and PCS business objectives
- Actively contribute to collaborative growth opportunities across the business
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Qualifications & Experience
Requirements
- Significant experience in healthcare sales or a related commercial healthcare environment
- Demonstrated experience in consultative and strategic selling within complex sales environments
- Business degree or relevant healthcare/commercial experience
- Strong commercial, analytical, and territory management capability
Desired Skills
- Strong customer relationship and stakeholder management skills
- Excellent written and verbal communication abilities
- Strategic thinker with strong commercial and analytical capabilities
- Proven ability to manage complex sales cycles and tender processes
- Comfortable with managing complexity and ambiguity while maintaining focus and execution
- Strong team player with a collaborative mindset
- Positive, proactive, and solution-focused approach
- Consistently demonstrates GEHC values and leadership behaviours
Inclusion & Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to:
- Race
- Color
- Religion
- National or ethnic origin
- Sex
- Sexual orientation
- Gender identity or expression
- Age
- Disability
- Protected veteran status
- Other characteristics protected by law
Core Behaviours
All employees are expected to live and breathe these behaviours:
- Act with humility and build trust
- Lead with transparency
- Deliver with focus
- Drive ownership
- Always with unyielding integrity
Total Rewards
GE HealthCare’s total rewards package is designed to:
- Unlock ambition through flexibility and career opportunities
- Provide globally competitive salary and benefits
- Foster a culture of care, collaboration, and support
Additional details:
- Relocation assistance: Not provided
- Live GE HealthCare’s purpose: "A world where healthcare has no limits" through innovative medical technology that empowers better patient care
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