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About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
Job Purpose
The main purpose of a Vospers PDI Vehicle Technician is to carry out service, repair and maintenance to customers' vehicles, to the highest possible standard commensurate with a high level of customer satisfaction.
Core Duties
- To carry out servicing, maintenance and repairs to customers' vehicles.
- To perform duties in a safe and economical manner in line with HSE and Vospers Health and Safety practices.
- Take an active part in creating a positive team environment.
- To ensure all Vospers equipment and machinery is regularly checked and kept up to a satisfactory standard.
- To maintain and develop skill levels in all aspects of repair, service and maintenance.
Carrying out Servicing, Repair and Maintenance Work
- Interpret repair instructions accurately to achieve first time repair in line with customer requirements.
- Plan and carry out servicing work in a systematic and efficient manner to achieve completion with a satisfactory period of time.
- Ensure vehicles are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for service.
- If necessary, talk to customers directly about vehicle problems, therefore aiding the diagnostic process; first time fix and improving customer satisfaction.
- Undertake a vehicle health check on all retail and warranty jobs, maximise sales opportunities when extra work is required.
- Road test vehicles and diagnose problems as and when necessary.
- Ensure that all paperwork is completed accurately and promptly.
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Performing Duties in a Safe and Economical Manner
- Carry out all duties with the highest regard of safety, quality, care and cleanliness.
- Observe all Health and Safety Procedures.
- Maintain work area, tools and equipment in a clean and safe state at all times.
Work with Service Colleagues to create a successful team
- Inform Workshop Controller promptly of the need for any additional work and any repair difficulties so contact can be made with the customer.
- Advise Supervisors or Managers of any shortcomings in tools, equipment, systems or technical information.
- Instruct and train any trainee placed in your care in line with their needs and to Service Department standards.
- Respect your colleagues' views and requests for assistance. Be constructive and helpful in discussions on new ideas that will improve procedures.
- Report anything that is damaged or suspicious circumstances to a manager immediately.
Increase knowledge
- Develop knowledge of the latest technical information and repair procedures by consulting the franchise literature, training manuals and technical service bulletins.
- Attend training courses as and when required with the attitude to learn and improve knowledge.
General Activity
- Keep up to date with all product knowledge of the entire range and comparable product ranges of Vospers competitors.
- Work with your Line Manager and Senior Management Team in discussing the needs of Vospers and the rest of the team.
- Work with your Line Manager and Senior Management Team following all processes and procedures that are put in place.
- Attend team meetings with a positive approach.
- Help to promote and provide a positive working environment for all, encapsulating the Vospers Core Values and Mission Statement.
- Develop both your own, your team and Company knowledge through attending various training opportunities.
- Ensure security is maintained within the department and Company premises.
- Constantly review all areas of responsibility and discuss any ideas for future improvement.
- Interact with other team members in and outside of your department to promote the Vospers culture.
- Maintain a professional standard of dress to portray a professional image of the company.
- Maintain safe working practice and abide by all working rules set out on site.
- Undertake any other duties that are reasonably required by your Line Manager to meet the needs of the Business.
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Location
Marsh Mills, Plymouth
Salary
Dependent on experience and qualifications to be discussed at interview
Hours
Monday to Friday (Saturdays 1 in 2)
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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