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Pension Administrator Apprentice
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This apprenticeship offers hands-on experience in pension administration, including payroll processing, benefit calculations, and client communication. You’ll develop valuable financial and customer service skills while working on real projects, making a meaningful impact on people’s retirement planning.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Communicating with clients, their members and advisers via email, letter, and telephone
- Process client pension payrolls, including calculations of net pay, arranging payments, liaising with tax offices and preparation of year end returns
- The preparation of computer-generated benefit calculations and related correspondence
- Attending team meetings to understand the priorities and offering support as required
- Plus, lots more, including interesting project work
Where you'll work
3 Devon Way
Birmingham
B31 2TS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE GROWTH COMPANY LIMITED
Training course
Pensions administrator (level 3)
What you'll learn
Course contents
- Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
- Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
- Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
- Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
- Plan, manage and prioritise own workload effectively.
- Identify pension problems, identify the appropriate course of action and suggest or support solutions.
- Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
- Use digital systems and applications safely and securely, in accordance with data security policies.
- Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
- Maintain robust and accurate schedules, records and systems of pension administrative activities.
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Training schedule
All training will be delivered remotely with our provider as you work toward the Workplace Pensions Administrator Level 3 qualification.
You’ll be supported by a skills coach, mentors, and line managers, learning our systems and gaining the knowledge to advise clients and communicate confidently.
More training information
Our training provider is a specialist in workplace pensions education, delivering high-quality remote learning tailored to the industry. The course is structured into modules covering pension legislation, payroll processes, and member communication. You’ll progress through interactive sessions, assessments, and practical tasks, ensuring you gain both theoretical knowledge and hands-on skills.
Essential qualifications
GCSE in:
at least 5 including English & Maths (grade 4 (C) and above)
Desirable qualifications
A Level in:
Any Subject (grade C)
T Level in:
Any Subject (grade C)
BTEC in:
Any Subject (grade Pass, Merit or Distinction)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Number skills
We are part of Howden and proud to be a leading UK professional services consultancy at the forefront of risk, pensions, investment and insurance. With a team of more than 1,800 people across 10 offices, we work to deliver on our promise, and we ensure the highest levels of trust, integrity and quality through our purpose and behaviours. As a “Best Companies Top 100 Best Large Companies to work for in the UK” and being recognised as one of the 'best places to work in the UK' in 2024, people who join us tend to stay, thriving in a professional learning environment and caring, inclusive, friendly culture.
Gym membership plus flexible discounts.
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There are lots of career opportunities to explore beyond your apprenticeship. You will be encouraged to continue to study and develop your skills if you wish to do so, and many of our apprentices have gone on to more senior roles within Barnett Waddingham.
The contact for this apprenticeship is:
Barnett Waddingham
Jackie White
jackie.white@barnett-waddingham.co.uk
The reference code for this apprenticeship is VAC2000037457.
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