Alexander Lloyd
Pension Quality Assurance Analyst
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This is an excellent opportunity for an experienced Defined Benefit Pensions professional who enjoys analysing complex work, identifying trends and risks, and driving continuous improvement across Pensions administration operations.
Working closely with administration, technical, and data teams, you will play a key role in ensuring the highest standards of quality, accuracy, compliance, and customer outcomes.
The Role
You will provide independent, risk-based assurance across a broad range of pensions administration activities, helping to identify opportunities for improvement while supporting a positive and collaborative quality culture.
Key responsibilities include: Conducting quality assurance reviews across Defined Benefit Pensions administration activities Reviewing calculations, member records, processes, controls, and administration work Providing oversight on complex cases, remediation projects, and new business implementations Identifying trends, root causes, and systemic risks through detailed analysis Producing clear reports and practical recommendations for improvement Supporting data quality initiatives and regulatory change projects Collaborating with administration, technical, and operational teams to embed best practice Contributing to governance, compliance, and continuous improvement initiatives
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About You The successful candidate will have: Strong Defined Benefit Pensions administration experience Excellent technical knowledge of Pension scheme rules, benefit structures, and administration processes Previous experience within quality assurance, audit, compliance, technical review, or oversight functions Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities The ability to provide constructive challenge while maintaining strong working relationships A passion for improving quality, reducing risk, and delivering excellent member outcomes
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What's on Offer Hybrid and flexible working arrangements Opportunity to influence quality standards across a large Pensions operation Exposure to technical, governance, and regulatory projects Professional development and study support Competitive salary and benefits package Excellent long-term career progression opportunities
This is a fantastic opportunity for a Pensions professional looking to move into a dedicated quality and assurance role where they can make a real impact on operational excellence and customer outcomes.
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