East Lancashire Hospitals NHS Trust
Pension Support Officer
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Pension Support Officer
Would you like the opportunity to join a progressive and forward thinking Pensions service?
Our friendly and thriving Employee Business Services currently has 6 clients. Providing a high quality payroll and pension service to approx. 20,000 employees which equates to producing in excess of 300,000 payslips annually whilst consistently delivering accuracy rates of 99%.
We are looking to recruit a Pension Support Officer, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development.
You will be responsible for providing, support to the Pension Manager/Officers in the administration of all aspects of work related to all Pension Schemes provided in a comprehensive pension service to the Trust and Client Organisations. In addition, the post holder will also support the Technology Team in assisting with the provision of the efficient operation of Salary Sacrifice and Employee Self Service. This must be done in accordance with Standing Financial Instructions, NHS Terms and conditions of Service, Statutory legislation, Pension legislation, Contract and Service level agreements and internal office procedures.
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With training provided, you will be able to provide a point of contact for colleagues on pension queries, providing information on schemes and Total Reward Statements.
You will respond to daily emails in a timely and effective manner, providing information, clarity and support and direct colleagues to further information as necessary.
You will be expected to manage, plan and organise their own workload as required, be expected to work independently and to use their initiative to resolve any problems arising and communicate solutions effectively, escalating issues to their Pension Manager/Tech Manager, where deemed necessary.
Our Partnership brings together the five NHS provider Trusts with the Integrated Care Board (ICB) in Lancashire and South Cumbria to improve health and healthcare. The organisations across Lancashire and South Cumbria involved in the collaboration are Blackpool Teaching Hospital NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire & South Cumbria NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and University Hospitals of Morecambe Bay NHS Foundation Trust. This is about working together as equal partners to make sure patients, their families and communities benefit across the whole of the area.
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The aim is to reduce health inequalities and improve services, outcomes and people’s experiences of accessing healthcare. Our partnership also aims to ensure that Lancashire and South Cumbria is a great place to work.
We want to further improve quality by sharing skills and best practice, pooling our resources and standardising the way we work where possible to reduce unnecessary duplication. To achieve this we have created One LSC, which will oversee all corporate services for Lancashire and South Cumbria.
This is an exciting time to join a new collaboration, which is focused on a system-wide approach to better outcomes for patients and opportunities for staff.
Please note that One LSC is hosted by East Lancashire Hospitals NHS Trust, who would be the employer.
For further details / informal visits contact:
Name: Judith Proctor
Job title: Pension Manager
Email address: judith.proctor@lthtr.nhs.uk
Telephone number: 07927 679180
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