The Growth Company: Education & Skills
Pensions Administration Apprentice
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The Pensions Administration Apprentice Role
The Pensions Administration Apprentice will provide high-quality pension administration services while supporting a structured learning programme in a friendly, nurturing environment.
Key Responsibilities
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Calculating pension benefits for members, including:
- Leavers
- Retirees
- Transfers
- Death claims
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Maintaining and updating membership records on our administrative systems
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Handling general and technical enquiries from members, employers, and trustees:
- Telephone
- Postal correspondence
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Supporting the team with:
- Processing daily and urgent workloads
- Resolving enquiries regarding benefit entitlements
- Creating and maintaining scheme records
- Liaising with third parties
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Ensuring workloads are managed efficiently to meet service targets, escalating concerns where necessary
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Responding to inbound phone and email queries with strict verification checks
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Researching and producing timely client reports and periodic data
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Supporting scheme event activities and projects while developing technical knowledge through training
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Collaborating in technical briefings, gaining familiarity with benefit structures, and applying formal documentation
Requirements & Person Specification
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Essential Qualifications
- Educated to A Level standard or equivalent required
- **GCSE GC in Mathematics & English (Grades 5+}) or equivalent
- Note: Applicable qualifications must be achieved by the start of employment
- Must have permission to work in the UK
Core Competencies
- Numeracy: Must demonstrate proficiency for workplace calculations
- Apprenticeship commitment: Ready to complete the full qualification cycle
- Grade 5 in GCSE Maths & English* (excitatory for some desk areas)
Essential Skills
*Critical analytical and communication skills (written & verbal)
- Ability to build professional relationships
- Workload prioritisation and problem-solving
- Awareness of legal & ethical boundaries
Personal Attributes
- Independent & collaborative working style
- Growth mindset; embraces constructive feedback
- Professional demeanour when dealing with internal & external stakeholders
- Authentic curiosity to engage with learning materials
Benefits & Support
Competitive Package
- Salary: Competitive earnings
- Annual Leave: 25 days + bank holidays (purchase extra available)
- Pension: Generous contribution scheme
- Health & Wellness:
- Cash plan (Level 1)
- Access to optional benefits (holiday budgets, carbon offset, tech vouchers)
- Development: Fully funded study programme
- Social & Impact Initiatives:
- Organised team events
- Volunteering bonuses (paid time off)
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Training & Onboarding
- Full Growth Company backing to complete your apprenticeship smoothly
- Hands-on mentoring tailored to your career growth
Application Process
- Initial screening (eligible candidates contacted within 2 working days).
- Informational meeting with team members to discuss:
- Full role specifics (including any state training requirements)
- Potential parallel opportunities
- Next steps reliant on your career aspirations
Pro Tip: Use the TFGM Journey Planner if relying on public transport to access the location. Planned travel times for all skillsets will be clarified during the next phase.
How to Apply:
- Gained experience or qualifications as per criteria above? Email fully signed credentials & resume to
apprenticeships@thecompany.co.ukby [insert deadline].
Note: Applicants with liabilities to UK tax bodies and immigration status must confirm legal eligibility by reply to show requirements fulfilled.
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