XPS Group
Pensions Administrator
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Pensions Administrator
Pensions Administrator – Full-Time Permanent – Hybrid (Edinburgh)
Ref: REQ003647 Grade: Associate
About XPS Group
XPS Group is a leading UK consultancy and administration firm specialising in pensions and insurance. As a FTSE 250 company with over 2,000 employees, we combine expertise with advanced technology to serve 1,400+ pension schemes and their sponsors. Our goal is to create a diverse, inclusive workplace where talent thrives.
About the Role
This is a hybrid role with an office presence expected twice per week, though shorter hours at first to support the initial ‘settling-in’ period.
We are seeking a dedicated Pensions Administrator to join our team, delivering exceptional administrative support in a fast-paced environment. You’ll be responsible for assisting team members, ensuring accuracy, meeting deadlines, and maintaining strict compliance with pension regulations. Strong communication and a proactive approach are essential.
Key Responsibilities
- Handle critical pension administration tasks, including:
- New entrants, leavers, retirements, transfers, and deaths
- Maintain and update pension databases and systems with absolute accuracy
- Respond to internal and external queries, including those from DWP and HMRC
- Perform both automated and manual pension benefit calculations
- Draft and issue customer correspondence via the Electronic Document Management System (EDM)
- Support non-financial updates (e.g., address changes) and assist with verification tasks as experience grows
- Collaborate with internal teams and external partners to deliver an outstanding client service
- Accurately log time and meet utilisation targets via the Virtual Office system
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Essential Requirements
Your Profile
- Some office-based experience—ideally in financial services or pensions—though not strictly mandatory
- Basic awareness or understanding of pensions is beneficial
- Strong numerical aptitude, demonstrated through academic or professional experience
- Proficiency in:
- Microsoft Word, Excel, and Outlook
- Exceptional organisational skills, with the ability to prioritise tasks and meet deadlines
- Highly detailed-oriented with impeccable accuracy in both written and numerical tasks
- Excellent communication skills—both written and verbal
- Positive, flexible, and proactive approach to learning and work responsibilities
- Ability to:
- Follow procedures meticulously
- Take ownership of tasks
- Work effectively in a team environment
Qualifications
- GCSEs in Maths and English (minimum Grade B or equivalent)
- Willingness to study for a relevant pensions qualification (e.g., CPC, DPC, RPC, APMI)
Desirable
- A committed ambition to advance in pensions administration and continuous professional development
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What We Offer
- Competitive salary with an annual discretionary bonus
- 25 days paid holiday, plus buy/sell flexibility
- Workplace benefits:
- Matching pension scheme
- Healthcare plans
- Life assurance
- Retail discounts
- Flexible benefits scheme
- Employee Assessment Programme (EAP) and digital GP service
- Encourages volunteering with paid volunteer days
- Referral bonuses for successfully introducing suitable candidates
How to Apply
Apply via the Apply Now link or contact recruitment@xpsplc.com for inquiries.
Join XPS Group and contribute to a dynamic, inclusive workplace where professional growth is valued.
Equal Opportunities Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, regardless of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure our workplace is accessible and supportive for all.
Eligibility & Conditions
- Any employment offer is contingent upon:
- Satisfactory DBS Disclosure checks
- Employment or education references
- Credit checks
- UK work eligibility
- XPS Group does not offer sponsorship.
For more about us, visit www.xpsgroup.com.
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