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Pensions Administrator
Experienced Pensions Administrator
Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans, we are looking for experienced and member-focused pension administrators.
We currently have one open vacancy, which can be based in our London, Reading, or Croydon**, London, Birmingham, Bristol or Belfast city centre offices with a hybrid workstyle.**
What Does the Role Entail?
You will be responsible for delivering exceptional service to a portfolio of Defined Benefit (DB) pension scheme clients and their members. Your responsibilities include:
- Ensuring agreed operational activities are processed in line with scheme rules, taking ownership for all work to maintain high standards and adherence to client Service Level Agreements (SLAs)
- Providing outstanding member service through accurate, timely and empathetic communication, primarily via phone and email, ensuring members’ expectations are managed effectively
- Using a range of tools and systems to record actions and track assigned cases through to conclusion, while providing consistent member updates
- Calculating member benefits with precision and accuracy
- Escalating errors, omissions and complaints promptly in accordance with agreed procedures—ensuring all are resolved within the appropriate timescales
Requirements
- Previous experience as a pension administrator, demonstrating proven knowledge of delivering administration services for Defined Benefit pension schemes
- Exceptional member service focus, with strong interpersonal skills to:
- Build relationships with members
- Set and manage clear expectations
- Handle diverse and sometimes sensitive enquiries
- Strong written and verbal communication skills, enabling positive interactions with clients, members, and colleagues
- Excellent organisational skills with the capability to balance multiple tasks concurrently to ensure SLA compliance
- Proficiency with general IT, including comfort with Microsoft Office and other system functionalities
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Benefits
- Competitive starting salary with a market-leading bonus scheme, including stretch targets for performance-driven outcomes
- Study support to help achieve professional qualifications—with prospective salary increases for relevant exam passes
Why Join Isio?
We are a fast-growing professional services firm, where career progression is supported through:
- A diverse and evolving client base, creating opportunities for varied and meaningful work
- Nationwide office locations, ensuring flexibility and accessibility
- A culture that rewards high performance and accountability, fostering an environment that opportune জন্য пункт ** Sie** to take initiative and grow beyond your role
“The Isio Attitude” is ingrained in everything we do. Our people are encouraged to be:
- Bold in their approach
- Decisive in communication
- Impactful in delivering expertise that matters
Growth leads to greater responsibility, more complex client relationships, and engaging work that distinguishes you—while our investment in training and career mobility facilitates professional development across multiple markets. At Isio, realising your potential should go hand-in-hand with creating a career of significance.
For more information about Isio’s mission, culture, and benefits, see our careers page.
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About Isio
Isio is a progressive advisory firm specialising in pensions, employee benefits, and wealth advisory services. Collaborating with clients across all sectors, we blend expertise with innovative thinking to deliver trusted guidance.
Our team supports:
- Pension trustees
- Employers
- Individuals and families
Across 10 UK offices, our combined Big 4 heritage and agile thinking set us apart. We maintain a strong commitment to quality while challenging conventional industry norms to yield better outcomes for our clients.
Our Culture
Our ethos fosters an environment where all colleagues can thrive. Heavily invested in professional development, we empower our people with:
- Supportive and inclusive work culture
- Autonomy over individual career paths
- Continuous skill advancement via diverse market opportunities
We remain steadfast in upholding inclusion, equity, and diversity in our workplace, ensuring every colleague feels valued for their unique perspective. By upholding fairness,respect, and mutual support, we create a stronger, more innovative team—one that delivers expertise clients can depend on.
Flexibility & Equality
- We offer a hybrid, flexible work arrangement, designed to complement your work-life balance rigorously
- Isio is an equal opportunities employer, welcoming applications from all suitably qualified candidates, regardless of background
Reasonable Adjustments
To ensure any individual has equal opportunity throughout our recruitment process, please do not hesitate to request reasonable adjustments at any stage by contacting us at hrrecruitment@isio.com.
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