Royal Borough of Kingston upon Thames
Pensions Manager (Benefits Processing)
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Pensions Manager (Benefits Processing)
Shared Pensions Administration Service Manager
About The Borough
Joining us, you get to work for not just one high-performing London Borough—but two: Sutton and Kingston.
Sutton and Kingston councils operate under shared services, meaning many teams and roles cater to both authorities. This creates a richer, more dynamic environment where you can:
- Learn from a broader range of activities.
- Engage with two distinct political bodies and governance structures.
- Access multiple career development opportunities.
We offer flexible working, supporting hybrid models, home working, and agile hours that allow you to balance work and personal life. We provide all the necessary equipment (including Google Chromebooks) to facilitate flexibility, and we expect team members to use this structure to innovate and enhance service delivery.
Both Boroughs are undergoing transformative projects
Sutton’s Vision: “Ambitious for Sutton”
- Leading local partnerships and resident engagement initiatives.
- A proud Liberal Democrat-led administration driving sustainable growth.
- Renowned for exceptional schools, green spaces, and a rich cultural heritage.
Kingston’s Vision: “Greener, Fairer, Safer, Together”
- A Royal Borough with UNESCO-designated cultural status, scenic Thames-side location, and historic English parks (Richmond and Bushy Park).
- Also Liberal Democrat-led, offering a borough plan that prioritises climate action, resilience, and inclusion.
- Active in the South West London strategy, fostering regional connectivity.
Why Choose Sutton & Kingston?
If you seek a role that challenges you, supports your ambitions, and puts residents at the forefront of every decision, this is the opportunity for you.
About The Role
The Shared Pensions Administration Service Manager will lead the team responsible for:
- Calculating and administering members’ benefits, including:
- Retirement payments
- Pension transfers
- Death grants and refunds
- Monthly pensioner payroll processing
- Overseeing the Sutton and Kingston Pension Fund Services, ensuring accurate processing, statutory deadlines are met, and service reliability is maintained.
You will play a crucial role in:
- Delivering exceptional customer experiences for almost 30,000 LGPS members.
- Ensuring compliance with accountancy and governance standards.
- Actively collaborating with senior management to enhance service delivery.
About You: Key Qualities & Experience
We are seeking a highly capable professional with:
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Core Requirements
- Expertise in the Local Government Pension Scheme (LGPS):
- Comprehensive understanding of LGPS regulations, financial calculations, and ethical reporting obligations.
- Leadership:
- Proven ability to manage and mentor team leaders while fostering collaboration and high performance.
- Workload & Payroll Management:
- Skilled in handling high-volume tasks, ensuring resource allocation prevents backlogs and optimises efficiency.
- Experience with high-stakes financial processing, payroll oversight, or audit-related tasks.
- Communication:
- Ability to clarify complex pensions matters—both in writing and verbally—for teams, colleagues, and stakeholders.
- Escalation & Conflict Resolution:
- Confident technical expertise to resolve ** pretuduncssولوجيEmailRe teeinfLongDefinition-pensioner disputes, IDRP complaints, and interdepartmental concerns** fairly.
Desirable Traits
While not mandatory, we appreciate stronger candidates who also demonstrate:
- Proficient IT skills, particularly in pension/administration software.
- Experience in budget forecasting or pensions analytics.
About Us & Our Shared Culture
Our Values & Growth Mindset
We recognise and foster creativity, agility, and ideas from all staff, actively encouraging feedback and workplace initiatives.
Our commitment to you includes:
- Performance support: Personalised growth and mentorship.
- Continuous improvement: A focus on evolving work methods, leveraging technologies to enhance delivery.
Flexible and Responsive Opportunities
As a public sector leader, we prioritise resident impact and uphold openness—transparency is a core value, reflected at every application, interview, and decision-making stage.
Our Offer
Work-Life Balance & Enhancements
Benefits Package:
- 26–32 days’ annual leave (prorated for part-time), plus UK bank holidays.
- Enhanced leave:
- Maternity/paternity/shared parental/adoption leave.
- Additional support for adoptive parents and dependents (e.g., carer’s leave plans).
- Volunteer time: Two paid days annually to encourage civic participation.
- Flexible working:
- Quantity and quality over time in office (Smarter Working arrangements).
- Working from home or hybrid options, using provided Google Chromebooks.
- Learning & development:
- Access to a digital training portal and career mentorship programs.
- Wellbeing & health national credits:
- Discounts on local gyms, Sitter shopsSuiBarsShoppingSmasGolfs lengths, relaxation services, and leisure programmes.
Green Initiatives
- Local Government Pension Scheme (Fully-regulated finance and transparency).
- Bicycle loan scheme and bike-to-work discounts.
- Electric vehicle (EV) lease programme for monetary and environmental incentives.
Additional Supports
- Confidential wellness support (counselling, mental health assistance).
- Interest-free season ticket loans.
- Global feitas, security.
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Application Process
Apply online by detailing your skills, experiences, and motivation in line with this job profile.
We reserve the right to review applications on a rolling basis and close the vacancy upon receiving sufficient candidates. Timeliness is encouraged.
AI Policy
While we embrace AI (as a tool), we discourage the submission of AI-generated applications unless tailored completely to you. Sutton prioritises : Authenticity—showing real-life examples of your strengths in interviews.
Transparency should be demonstrated throughout your application and selection process.
Diversity & Inclusion Commitment
Our Approach
- Anonymised applications: To reduce conscious/unconscious bias, applications are reviewed purely on skills and experience.
- Diverse interviewing panels: We seek representation across age, cultural, and neurodiversity backgrounds.
Support Initiatives
- Equality representation: A dedicated diversity programme to enhance our inclusive workforce.
- Family-friendly policies: Parenting, carer support, and flexible schedules are valued.
- Disability confident employer: We’ll guarantee interviews for candidates meeting grade requirements on a disability basis.
- London Living Wage Employer: All routines paid regardless of contract type or retention—our senior member has guaranteed and betracompetitive incentive bonus.
Guidance for Non-EU Workers
Given the UK’s points-based immigration system, we advise applicants to check eligibility and realise sponsorship availability is case-restricted and subject to budget.
Proud and Progressive Workplace
Sutton and Kingston celebrate what makes a truly inclusive team potent. We actively engage:
- Minority groups and under-represented communities.
- Combined allyship initiatives and guidance.
Contact & Closure
If missed deadlines, notify us immediately. Your application may still be accepted while capacities allow.
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