AQA
People Advice Team Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job title: People Advice Team Manager
Contract type: 12 month Fixed Term Contract
Location: Manchester
Salary: £42,700 to £48,000
Working Arrangements: Hybrid working - 2 days a week in office
Are you at your best when leading people, improving services and helping managers navigate people matters with confidence? This is an opportunity to shape and develop a high-quality People Advice service that delivers real value across AQA.
Purpose of the Role
As People Advice Team Manager, you'll lead a team of People Advisers who provide trusted HR advice, guidance and support to managers and colleagues. You'll play a key role in ensuring a consistent, responsive and customer-focused service, while driving continuous improvement, developing team capability and using insight to shape future service delivery. Your work will help create a positive colleague experience and support AQA's mission of enabling learners to realise their potential.
In this role, you'll be responsible for:
- Leading, coaching and developing a high-performing People Advice Team, ensuring a consistent and customer-focused service.
- Overseeing HR advice, casework and service performance, using data, KPIs and customer feedback to drive quality and continuous improvement.
- Shaping the future of the People Advice service through process improvement, operational change and the development of guidance, tools and self-service resources.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You'll be someone who enjoys leading teams, improving services and building strong relationships with a wide range of stakeholders. You'll bring:
- Significant experience in HR advisory, employee relations or people services environments.
- Experience leading, developing and motivating a team.
- A strong track record of managing KPI and SLA-driven services.
- Confidence using data and insight to identify trends, solve problems and improve performance.
- Experience implementing process improvements, operational change and manager self-service solutions.
What's in It for You
This is a fantastic opportunity to make a meaningful impact while continuing to develop your own leadership and HR expertise.
- The opportunity to lead an important people-focused service that supports colleagues across AQA.
- Exposure to a broad range of people initiatives, service improvement projects and operational change activity.
- Ongoing professional development and opportunities to grow your leadership capability.
- Flexible working arrangements that support a healthy work-life balance.
- The chance to work within a collaborative and supportive People Group committed to continuous improvement.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity and Inclusion Statement
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Application process
To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 26 July.
Interviews will take place from 04 August in our Manchester office.
#MCRE
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills