Norwich City Council
People Adviser - ER
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Are you passionate about helping managers navigate complex people issues and creating positive workplace outcomes?
We have 2 FTE opportunities and we're looking for experienced and proactive HR professionals to join our newly formed People Services team as a People Adviser – Employee Relations.
This is an exciting opportunity to join us in these newly created roles as part of our redesigned People Services operating model. You'll work closely with managers across the Council, helping them navigate complex people issues, build management capability and create positive working environments where employees can thrive.
This is a varied and rewarding role where no two days are the same. You'll work on a broad range of people matters and play an important role in supporting managers to make informed, confident and fair decisions. From advising on complex employee relations matters and supporting organisational change, to coaching managers and identifying practical solutions to people challenges, you'll play a key role in delivering a professional, customer-focused and solutions-driven People service.
This role is ideal for someone who enjoys building relationships, influencing decisions and making a genuine difference to employee experience, organisational performance and workforce wellbeing.
You'll be involved in
- disciplinary, grievance and capability matters;
- attendance and wellbeing management;
- organisational change, consultation and restructuring activity;
- coaching and developing managers to build confidence in people management;
- mediation and early resolution of workplace issues;
- providing practical, risk-based employment advice;
- supporting policy implementation and continuous service improvement;
- helping shape a positive, inclusive and high-performing workplace culture.
Why join us?
This is an exciting time to join Norwich City Council. We're creating a modern, forward-thinking People Service that will play a key role in supporting the organisation through change and transformation. You'll join a supportive and ambitious team, have opportunities to develop your skills and experience, and help shape how People Services are delivered for the future, contributing to one of the most significant periods of change in local government.
Job Description
As a People Adviser – Employee Relations, you will provide professional advice and guidance to managers and employees, ensuring people matters are managed fairly, consistently and in line with employment legislation, council policies and best practice.
Working as part of a collaborative People Services team, you will manage a varied employee relations caseload, support organisational change and consultation activity, contribute to policy development and help build management capability through coaching, training and advice. You'll also use workforce information and insights to identify trends, manage risks and support continuous improvement across the organisation.
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Responsibilities
- Provide professional employee relations advice and guidance to managers and employees.
- Manage a varied employee relations caseload, including disciplinary, grievance, attendance, capability, probation, flexible working and dignity at work matters.
- Support managers through formal and informal employee relations processes, encouraging early intervention and resolution.
- Attend hearings, appeals, consultations and meetings, providing professional advice and identifying risks.
- Support organisational change, workforce transformation and consultation activities.
- Contribute to the development, review and implementation of People policies, procedures and guidance.
- Deliver training, coaching and briefings to managers on employee relations matters.
- Analyse employee relations data, identify trends and make recommendations for improvement.
- Build positive relationships with managers, employees, trade unions and key stakeholders.
- Maintain accurate case records and management information, ensuring compliance with data protection requirements.
Skills Required
- Experience providing employee relations advice and guidance to managers.
- Experience managing a range of employee relations casework, including disciplinary, grievance, attendance and capability matters.
- Experience interpreting and applying employment legislation, policies and procedures.
- Ability to provide clear, practical and solution-focused advice.
- Strong communication, influencing and relationship-building skills.
- Ability to manage a varied workload and competing priorities effectively.
- Experience supporting organisational change and consultation activities.
- Ability to coach managers and support effective people management practices.
- Strong analytical skills, with the ability to identify risks, trends and appropriate solutions.
- Experience handling sensitive and confidential information professionally.
- Proficient in Microsoft Office applications and HR systems.
Educational Requirements
- Level 5 CIPD Associate Diploma in People Management, an equivalent qualification, or equivalent experience in employee relations, employment law, organisational change or people management advisory services.
- Mediation qualification or willingness to undertake mediation training.
- Evidence of continuing professional and personal development.
Why work for us
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Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
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