SCC
People Advisor - Operations & Analytics
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People Advisor - Operations & Analytics
We are actively building diverse teams and welcome applications from everyone.
Role: People Advisor – Operations & Analytics
Location: Birmingham (SCC operates hybrid working, a mix of office and home-based)
Contract Type: Permanent
Salary Package: Competitive salary + extensive company benefits, flexible employee benefits package, and 2 paid-for volunteering days per year
Hours: 9.00 AM – 5.30 PM (Monday–Friday)
Interview Process: 2-stage process
Why SCC?
✅ An inclusive workplace ✅ Excellent package (solid base salary + outstanding company benefits) ✅ Hybrid working & flexible core hours aligned with role demands ✅ Career development and lifelong learning opportunities ✅ Opportunity to join Europe’s largest privately-owned IT company
Role Purpose
The People Advisor – Operations & Analytics provides Tier 1 HR support, delivering high-quality operational services across the collective colleague lifecycle. The role ensures:
- Queries are resolved swiftly and accurately
- Data quality and reporting remain robust and compliant
- Key HR processes (e.g., family-friendly supports, probation, benefits, manager enablement) are executed smoothly
The incumbent:
- Contributes to a positive colleague experience
- Identifies opportunities for systems improvements
- Works closely with the Romania team to deliver consistent, efficient, and compliant People Operations services
Key Responsibilities
1. Tier 1 HR Support
- Provide first-line guidance on HR policies, systems, and processes.
- Triage and support low-complexity ER matters, including:
- Performance concerns
- Sickness absence
- Probation management
- Conduct resolution
- Ensure timely progressions while maintaining consistency.
- Maintain service level agreements (SLAs) for query resolution.
- Produce clear, accurate, and timely meeting notes to support follow-up actions.
- Manage and progress family-friendly processes (e.g., maternity, adoption, paternity, shared parental leave).
2. Data Quality, Reporting & Analysis
- Maintain accurate, high-quality HR data in D365, Eploy, and other HR systems while ensuring compliance and consistency.
- Manage the People Operations reporting cycle (weekly to annual deadlines) to meet SLA targets.
- Analyse people data trends and provide insights to SLT (Senior Leadership Team) for strategic decision-making.
- Identify opportunities for automation and process refinements.
- Track and ensure data completeness for:
- Engagement metrics
- Colleague lifecycle analytics
- D365/Eploy records
- Generate actionable, AI-aware reports (eg. engagement trends, retention rates, absenteeism data).
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3. Process, Policy & Operations Support
- Maintain and update operational SOPs, templates, and checklists based on evolving legislation.
- Update knowledge bases/FAQs to enhance employee self-service and manager empowerment.
- Support:
- Benefits and reward activities (renewals, provider changes).
- Ongoing manager training sessions (induction/refreshers, toolkit development).
- Assess training effectiveness through attendance, feedback, and performance outcomes.
- Identify knowledge/capability training gaps and feed insights into future initiatives.
- Support queries not answered by existing enablement materials, while acting on continuous improvement feedback.
- Develop manager toolkits to enable streamlined HR self-service.
4. Colleague Experience & Enablement
- Enhance key colleague lifecycle points (probation, leave management, wellbeing, exit support).
- Lead drop-in training sessions to improve HR and policy awareness.
- Actively participate in culture, belonging, inclusion, volunteering, and social value initiatives.
- Gather colleague feedback via:
- Exit interviews
- Surveys and engagement metrics
- Oversee proportionate probations, ensuring:
- On-time reviews
- Clear communication
5. Continuous Improvement
- Recommend process improvements based on:
- Colleague feedback
- Manager engagement insights
- Operational data
- Identify and resolve operational inefficiencies, driving automation and system efficiencies.
- Support change management for new systems/policy updates, including:
- Training enhancements
- Adoption strategies
6. Offshore (Romania) Collaboration
- Collaborate with the Romania-based team on:
- Day-to-day task coordination
- Shared workflow alignment
- Conduct UK-side quality checks for:
- Redundancy calculations
- Equivalent remuneration hack 설치 (ELI data)
7. Strategic Project Support
- Coordinate and deliver operational support for:
- Large-scale change initiatives
- Engagement programmes
- Policy updates
- Manager capability development
Skills & Experience
Crucial Requirements
- Generalist HR expertise, including:
- Core lifecycle processes
- Policy implementation
- HR systems management
- Competent handling of low-complexity employee (ER) matters, such as:
- Performance concerns
- Absenteeism management
- Probation issues
- Non-complex conduct resolutions
- Exceptional first-contact resolution skills, providing clear, accurate, and timely guidance.
- Strong analytical acumen, with:
- Experience in colleague metrics (e.g., engagement, lifecycle, the ER trends)
- Confident Intermediate Microsoft Excel skills, including:
- Formulas and lookup (VLOOKUP/XLOOKUP)
- Filters, pivot tables
- Ability to craft high-quality reports, distill insights, and guide senior stakeholders effectively.
- In-depth knowledge of HR systems, including:
- D365, Eploy, Power BI
- Emphasis on data accuracy, compliance, and quality assurance.
- Demonstrated ability to furnish manager training materials (e.g., inductions, digital toolkits).
- Admin support experience in surveys, colleague feedback, and engagement initiatives.
- Proven track record in continuous improvement, automation, or process optimisation.
- ** Clear communication** (written & sp) skills, explaining HR concepts to:
- Colleagues
- Managers
- Exceptional organisation & time-management, balancing:
- SLA demands
- Reporting cycles
- Joint project deadlines
- High accuracy while meeting service standards.
- Attention to detail, especially in data handling, reporting, and notes taking.
- Ability to develop strong cross-functional relationships:
- HR and People Operations teams
- Managers
- Offshore collaborators
- Problem-solving mindset, equipped to:
- Prioritise issues
- Identify root causes
- Escalate effectively
- Work autonomously while contributing to team-wide enhancements.
- Confident facilitation skills, capable of:
- Leading workshops
- Managing group dynamics
- Adapting communication styles for diverse audiences (e.g., manager sessions, engagement workshops).
- Strong process focus, prioritising:
- Consistency
- Adherence to HR procedures/SLAs and quality assurance.
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About Us
SCC is Europe’s largest privately-owned IT company—based in the new £7m Birmingham HQ. We empower clients through:
- IT transformation
- Exceptional customer experiences
By uniting diverse skills and ideas, we rise above standard boundaries to simplify complexity.
Equal Opportunities
SCC champions equality, diversity, and inclusion. We actively eliminate bias related to:
- Sex, sexual orientation
- Age, disability
- Religion, belief
- Trade union membership
- Race, pregnancy/maternity status
If you need any adjustments for an interview, please don’t hesitate to contact our Talent Acquisition Team upon scheduling.
For further reading: 🔹 SCC Diversity & Inclusion 🔹 SCC Sustainability Initiatives 🔹 Life at SCC – LinkedIn
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