Level 1 People Assistant

Department: Business Services - Human Resources Location: Bristol

Description

The Level 1 People Assistant provides essential administrative and customer-focused support to DACB. This role is typically the first point of contact for colleague queries and supports day-to-day people processes, ensuring accuracy, confidentiality, and a positive colleague experience.

The People Support team is well-established, offering opportunities to work on projects, process improvements, and continuous professional development.

Key Responsibilities

Firm-Wide:

• Understands DAC Beachcroft as an international firm and operates consistently as one team/brand.
• Always acts in the best interests of the firm, both internally and externally.
• Works within a regulated environment, effectively managing risk, compliance (including data security), and gained commercial risk mitigation.

Main Responsibilities:

• Act as the first point of contact for People-related queries via email, phone, or ticketing system.
• Collaborate with team of People Assistants, utilising systems to manage and respond to colleague and manager requests.
• Assist with new starter onboarding, including:
  • Completion of new starter paperwork and right-to-work documentation.
  • Collating new starter information, signed contracts, and ensuring timely submission of all colleague details.
• Support colleague lifecycle management and processing changes.
• Generate People team correspondence to support operational processes.
• Undertake administrative tasks for core People functions, such as:
  • Induction, recruitment, training, probation, maternity, and leaver processes.
• Ensure People systems are updated accurately and submitted in time for monthly payroll.
• Maintain electronic People files in accordance with data protection requirements.
• Manage absence records (holiday, sickness, unpaid leave) and provide reports while escalating issues as needed.
• Escalate complex or sensitive queries/tasks to Level 2 Senior People Assistants.
• Build long-standing working relationships with Centres of Excellence and HR Business Partners (HRBPs).
• Process requests accurately and on time, adhering to Service Level Agreements (SLAs).
• Proactively identify opportunities to enhance processes, improving team efficiency.
• Handle confidential information strictly in line with the firm’s data security protocols.
• Support the wider People team with ad hoc project work and cyclical activities.
• Communicate effectively with the business to deliver high-quality service.