HSBC
People Business Partner, COO, Global Service Centres and Shared Services
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The Role
This Managing Director-level role shapes and delivers the people strategy for the COO, Shared Services and Global Service Centres (GSCs) portfolios. Working across a globally dispersed and operationally critical environment you’ll partner with senior business leaders to build a workforce that is efficient and future-ready. The role sits within the Group Infrastructure People Leadership team and includes management of a team of People Business Partners. Success means translating business strategy into clear people priorities that strengthen performance, manage workforce risk and improve colleague experience. You’ll balance cost optimisation with sustainable capability building while supporting large-scale change across geographies. You’ll also help set direction for people governance and decision-making in a complex regulated context.
What you'll be doing
- Shape and deliver the people strategy for COO, Shared Services and GSCs aligned to business priorities
- Partner with senior leaders across multiple geographies providing counsel, insight and constructive challenge
- Navigate complex stakeholder landscapes aligning global, regional and functional priorities
- Define workforce strategies that strengthen operational excellence, scalability and resilience
- Oversee organisation design and transformation initiatives across COO, Shared Services and GSCs
- Steer the people aspects of large-scale change including restructuring and location strategy
- Strengthen culture, engagement and performance by embedding clear expectations and ways of working
- Build talent, succession and leadership development approaches that secure critical skills for the future
- Leverage people analytics to translate workforce data into actionable insight and business outcomes
- Govern people risk through strong frameworks that support regulatory compliance and consistent standards
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What we're looking for
- Bring significant senior People leadership experience within a large matrixed organisation influencing at Operating Committee level
- Demonstrate experience operating in Financial Services and/or a complex scaled and regulated environment
- Show experience managing Global Service Centres and/or Shared Service environments and partnering closely with COO functions
- Evidence a track record translating business strategy into coherent people strategy with clear outcomes across cost, quality and timelines
- Apply broad expertise across organisational effectiveness and design, talent and succession and industrial relations
- Demonstrate hands-on experience with international employment practices, labour frameworks and industrial relations
- Show established experience advising on complex transformation and culture change from strategic design through to delivery
- Bring experience building and managing globally dispersed HR teams aligned to business priorities and outcomes
- Demonstrate strong stakeholder management across competing priorities and ambiguity
- Translate complex topics into clear actionable people plans and governance decisions
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Shaping Workforce Strategy at Scale
This is an opportunity to influence how critical operations are organised, supported and developed across COO, Shared Services and GSCs. You’ll work with senior leaders to make workforce decisions that improve performance, manage risk and strengthen colleague experience across geographies. The role combines strategic partnership with hands-on delivery across transformation, organisation design and talent. If you’re ready to help set the people direction for an operationally vital portfolio at global scale we’d like to hear from you.
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