Infosys BPM
People Compliance and Administration Manager
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People Compliance and Administration Manager
Business Process Management (BPM) – People Compliance and Administration Manager
About Infosys BPM Ltd
Infosys BPM, the business process management subsidiary of Infosys, delivers end-to-end transformative services globally. Aligning IT and BPM solutions, the company empowers clients across industries to transform their operations through innovative frameworks, process reengineering, automation, and cutting-edge technology.
With 32 delivery centers in 14 countries across 6 continents, Infosys BPM employs 43,026+ professionals from over 80+ nationalities. As of September 2019, the organization continues to drive operational excellence and customer-centric efficiency.
Overall Purpose of the Role
The People Compliance and Administration Manager is responsible for leading the HR Administration and Compliance function for an FTSE 50 client, including activities such as:
- Right-to-work & DBS checks
- Pre-employment verifications
- Offer processing & onboarding
- TUPE management
- Redundancy administration
- Reward & benefits processing
- HR portal and SAP Organizational Management
Key Responsibilities & Deliverables
Strategy & Leadership
- Drive accountability, shape strategic initiatives, and build credibility and trust with key stakeholders.
- Lead change management by proposing creative and innovative solutions, encompassing project scoping, risk assessment, and performance metrics alignment.
- Establish strong relationships with client stakeholders and collaborate on process optimization and tool development to support business objectives.
Team Management & Development
- Engage, develop, and mentor a scalable HR Administration and Compliance team (onshore and offshore).
- Conduct performance evaluations against KPIs while ensuring high service standards and accuracy.
- Deliver prompt performance interventions to maintain operational excellence.
HR Operational Excellence
- Coordinate with the client to implement streamlined processes for:
- Pre-employment vetting & DBS applications (including risk management and escalation).
- UK RIght-to-Work compliance (for new hires, TUPE transfers, and visa/immigration checks).
- Employment referencing (for both outgoing and incoming employees).
- Ensure onboarding efficiency for new connections, promotions, and transfers.
- Oversee reorganization requests by modifying contract templates, coordinating with IT and third-party vendors.
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Technology & procedural administration
- Maintain HR Portal and SAP Organizational Management functionality.
- Troubleshoot issues by liaising with IT and third-party providers.
- Monitor health & safety compliance, including incident reporting.
Essential Criteria
- Stakeholder Management: Demonstrated ability to influence senior-level clients and navigate complex stakeholder ecosystems.
- Change Leadership: Strong experience in coaching and mentoring teams through transformational change.
- Client-Focused & Operational: Proven track record in high-performing matrix environments, adhering to Service Level Agreements (SLAs), and driving KPI accountability.
- Risk & Compliance: Experience in recognizing inefficiencies, deploying change initiatives, and demonstrating pragmatic problem-solving.
- Resilience & Credibility: Ability to deliver under pressure while maintaining organizational trust.
Desirable Criteria
- Degree qualification or equivalent professional certificate.
- Prior experience in RPO (Recruitment Process Outsourcing) or SS (Shared Services) environments.
- Insight into outsourced service provider operations, including vendor relationships and process optimization.
Core Competencies
1. Business & Financial Management
- Proficiency in engagement billing, financial analysis, and trend forecasting.
- Development of strategic plans that align with short- and long-term financial drivers.
2. Contractual Management
- Advanced knowledge of MSA/sign-off processes and operational risk mitigation.
- Ability to devise preventive action plans within cross-functional teams.
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3. Business Acumen
- Clear understanding of how individual function goals tie into broader business objectives.
- Leveraging commercial insights to drive cost efficiency and revenue growth.
4. Customer Orientation
- Proactive customer-need anticipation, providing industry-specific insights.
- Continuous process improvement to uphold service excellence benchmarks.
- Act as a trusted advisor to clients, escalating disputes diplomatically for win-win resolutions.
5. Building Teams
- Foster cross-functional collaboration by addressing interdependency issues.
- Initiate development opportunities, assigning stretch assignments to enhance skill sets.
- Role-model commitment to team support with inspiring leadership.
6. Building Collaborative Partnerships
- Identify internal/external stakeholders and develop strategic partnerships to align with business goals.
- Utilize networking opportunities to promote organizational interests.
- Conduct data-led negotiations, advocating fairly to secure favorable outcomes.
7. Driving Operational Results
- Set challenging performance benchmarks and provide structured coaching.
- Proactively identify and remove roadblocks to sustain productivity.
8. High-Impact Communication
- Articulate complex information with clarity, using persuasive narratives for decision-making.
- Select analogies/examples to reinforce core messages.
Reminder
This role profile serves as a guiding framework for job duties. Adjustments may be made as business requirements evolve. Not included in contractual agreements.
Benefits
- 25 days of holiday (excluding Bank Holidays), with the pay year running from April 1–March 31.
- Sick Pay: 3 paid days within every 12-month period.
- Employee Discounts: Via Perk Box.
- Training Access: Immediate availability on Lex platform for professional development.
- On-Site Amenities: Free parking (Birmingham only) and canteen facilities (Birmingham only).
- Income Protection.
- Employee Assistance Program (EAP).
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