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Role: People Coordinator
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The People Coordinator role sits within the People Experience shared service function and provides end-to-end coordination and administrative support across a range of activities, including onboarding, learning and development, apprenticeships and wider People Operations.
The role ensures processes run smoothly, are well organised and delivered to a high standard, supporting a positive and consistent experience for colleagues, managers and external partners. It also supports accurate record keeping, reporting and continuous improvement across the People function.
Key Responsibilities
General Talent Development & People Operations Support
- Provide flexible administrative and coordination support to the wider Talent and People Operations teams across ad hoc requests, projects and initiatives
- Support the delivery of programmes and activities, ensuring actions are tracked and completed to agreed timelines
- Act as a key point of contact for colleagues, managers and stakeholders, responding to queries and supporting resolution in a timely manner
- Ensure all activities are delivered in line with agreed processes, timelines and SLAs
- Maintain accurate records across HR systems, ensuring strong data quality, consistency and compliance
Onboarding & Lifecycle Support
- Support onboarding activity, including issuing documentation and supporting new starters through the process
- Liaise with internal teams (e.g. IT, hiring managers) to ensure a smooth onboarding experience
- Support onboarding sessions, welcome events and induction activities
- Gather feedback from new starters and support improvements to the onboarding journey
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Learning & Development Coordination
- Provide administrative support across the Learning Management System (STAR) and performance management processes (PEAK), ensuring data is accurate and up to date
- Support the scheduling and coordination of internal, external and online training
- Organise training logistics, including joining instructions, room bookings and materials
- Maintain training and skills records within HR systems
- Collate and share training feedback, identifying themes and areas for improvement
Apprenticeship & Early Careers Support
- Provide coordination support across the apprenticeship lifecycle, from recruitment through to completion
- Act as a point of contact for apprentices, managers and training providers
- Support apprenticeship recruitment activity, including interview coordination and candidate communication
- Track progress and flag any risks or issues to ensure apprentices remain on track
- Assist with onboarding and end-of-programme processes
Data, Reporting & Administration Support
- Maintain accurate People data across systems, ensuring consistency and compliance
- Support reporting when needed, on People activity (e.g. onboarding, training, apprenticeships)
- Assist with data collation, tracking and basic analysis
- Ensure documentation and templates are kept up to date
Process & Continuous Improvement
- Support the maintenance of People processes, guides and templates
- Identify opportunities to improve coordination, efficiency and colleague experience
- Provide feedback from day-to-day activity to support wider process improvements
Skills And Experience
- Strong communication skills - excellent verbal and written communication abilities to effectively interact with new hires and internal teams.
- Interpersonal skills - friendly and approachable demeanour to make new employees feel welcome and supported.
- Presentation skills - confident and professional delivery of onboarding content and welcome sessions, both in-person and virtually, to ensure a positive first impression.
- Attention to detail - high level of accuracy and attention to detail in managing documentation and onboarding processes.
- Organisational skills - ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
- Resilience and performance - ability to work under pressure during peak periods, consistently meet and exceed performance targets, and maintain high standards of delivery.
- Problem-solving abilities - proactive approach to identifying and resolving issues that may arise during the onboarding process.
- Technological proficiency - familiarity with HR software and tools, as well as basic IT skills to assist with technology setup for new hires.
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About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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