Kinect Services Limited
People & Culture Lead
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Job Description
People & Culture Lead
Location: Based at the head office of Kinect Services Limited in Rayleigh
Reporting To: Managing Director
Direct Reports: Recruitment & Compliance Manager (plus wider oversight of the Recruitment & Compliance function)
Working Arrangement: Part-Time / Fractional
Approx. 2–3 days per week initially, with flexibility for the right candidate.
About Kinect Services Limited
Kinect Services Limited is a growing operational business specialising in:
- Home-to-school transport
- SEN transport
- Domiciliary care
- Related passenger transport services
As the business continues to scale, we are entering an important phase of organisational development focused on:
- Improving operational consistency
- Strengthening leadership capability
- Developing clearer ownership and accountability
- Enhancing communication across teams
- Continuing to build a positive, collaborative culture
We are seeking an experienced People & Culture Lead to support and guide the next stage of this journey.
The Opportunity
This is not a traditional HR administration role.
We Are Looking For a Commercially Aware And People-focused Leader Who Can Operate As a Trusted Partner To The Senior Leadership Team, Helping The Business Professionalise And Strengthen Its
- People management practices
- Organisational structure
- Leadership capability
- Workplace culture
- Communication and accountability
- Onboarding and employee experience
- Long-term organisational scalability
The successful candidate will support both operational and strategic priorities, helping the organisation navigate growth and change in a pragmatic, collaborative, and people-centred way.
This is a genuine opportunity to help shape the future direction of a growing business.
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Key Responsibilities
People & Culture
- Support the continued development of a positive, collaborative, and accountable workplace culture
- Help embed consistent management practices and behaviours across the organisation
- Support leadership with organisational development and change initiatives
- Develop frameworks that improve communication, engagement, feedback, accountability, and management consistency
Leadership & Management Support
- Coach and support operational managers with day-to-day people management
- Provide guidance on:
- Performance management
- Employee wellbeing
- Difficult conversations
- Absence management
- Employee relations matters
- Team development
- Help strengthen leadership capability and management confidence across the organisation
Organisational Development
- Support the development of clearer organisational structures, ownership, and accountability
- Assist with role clarity, onboarding frameworks, progression pathways, and management processes
- Identify organisational risks, bottlenecks, and operational dependencies
- Support wider business improvement initiatives and organisational scalability
- Assist with organisational change and restructuring projects where required
Recruitment & Compliance Leadership
- Provide leadership, support, and strategic direction to the Recruitment & Compliance function
- Support the continued development of recruitment, onboarding, and compliance processes aligned to operational and cultural objectives
- Improve consistency between recruitment, onboarding, management, and overall employee experience
- Work alongside operational leaders to strengthen retention, onboarding quality, and employee support
Employee Relations & HR Oversight
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- Act as an escalation point for employee relations matters where required
- Support investigations, disciplinaries, grievances, and formal HR processes
- Ensure compliance with employment legislation and HR best practice
- Review and develop HR policies, procedures, and documentation
- Support organisational change processes sensitively and professionally
What We’re Looking For
We are less focused on finding someone “corporate” and more interested in someone pragmatic, emotionally intelligent, and experienced in supporting growing organisations through change.
The Ideal Candidate Will
- Have strong HR and People leadership experience
- Be commercially and operationally minded
- Thrive in fast-paced, evolving environments
- Balance structure with flexibility
- Build trust and credibility quickly
- Be confident coaching managers and constructively challenging where appropriate
- Have experience supporting organisational growth and change
- Be comfortable operating both strategically and hands-on when required
Experience & Background
Relevant experience may include:
- Head of People
- People & Culture Lead
- HR Business Partner
- Organisational Development roles
- Fractional People Director positions
- SME growth environments
- Operational or service-led organisations
A CIPD qualification is welcomed but is not essential for the right candidate.
Why Join Kinect?
This is an opportunity to play a meaningful role in shaping the next phase of a growing business where:
- Culture genuinely matters
- Leadership is open to challenge and improvement
- Ideas and innovation are encouraged
- The role can have real influence and impact
We are looking for someone who wants to help build, improve, and influence — not simply maintain processes.
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