WSH Group
People & Development Manager
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People & Development Manager
People & Development Manager – National Account
Company Description
BaxterStorey and Portico — a partnership with NatWest — create exceptional hospitality experiences across diverse locations, from offices and stadiums to universities. Our success is rooted in our people, and we foster an inclusive, growth-oriented culture where every colleague’s contribution matters.
Role Overview
We’re seeking a proactive, people-focused People & Development Manager to support our prestigious contract, working closely with the Account Director, operational leaders, HR Business Partner, and central Learning & Development teams.
As the driving force behind colleague development and engagement, you’ll:
- Shape a consistent Hospitality 360 culture while strengthening leadership and talent management.
- Support managers in building high-performing teams and unlocking individual potential.
- Champion engagement, inclusion, and belonging through data-driven insights and continuous improvement.
A ₹65,000 (full package including travel) and a robust benefits package await you, along with opportunities for career growth in a Morgan Stanley backed environment.
Key Responsibilities
Culture & Hospitality 360 Excellence
- Create a unified Hospitality 360 culture across BaxterStorey and Portico, embedding initiatives that enhance both employee experience and guest experience.
- Partner with operational leaders and NatWest stakeholders to align values, behaviours, and shared people objectives into everyday practice.
- Champion engagement, inclusion, and belonging using data to inform action plans and foster a culture of continuous improvement.
Leadership & Capability Development
- Collaborate with the Learning & Development team to implement initiatives aligned with business, client, and brand priorities.
- Identify capability gaps, support tailored development plans, and coach managers in leadership, communication, and people management.
- Promote continuous learning through coaching, mentoring, peer learning, and modern training approaches.
- Evaluate learning activities to ensure they drive performance and customer excellence.
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Talent & Performance
- Support performance and development conversations to uncover potential and align colleagues with career growth.
- Lead talent identification, succession planning, and internal progression initiatives.
- Develop strategies to improve retention, employee engagement, and career progression.
Team Member Experience
- Work with operational leaders and L&D to enhance onboarding, induction processes, and the colleague lifecycle.
- Strengthen communication, recognition, and feedback mechanisms to boost engagement and satisfaction.
HR Partnership & Leadership Support
- Partner with operational leaders and HR Business Partners to ensure consistent people practices.
- Monitor people trends, risks, and opportunities, escalating where necessary and using insights to inform decisions.
- Support managers in navigating policies, procedures, and best practices.
Skills & Experience
Essential
- Proven experience in Learning & Development, Talent Development, or People Development, ideally in a multi-location operational environment.
- Strong coaching, facilitation, mentoring, communication, and stakeholder management skills.
- Familiarity with leadership development, employee engagement, culture change, talent planning, and succession initiatives.
- Ability to analyse people data, identify development opportunities, and manage projects efficiently.
- A passion for developing people and fostering inclusive, high-performing cultures.
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Desirable
- Sector experience in hospitality, services, or customer experience.
- Qualifications in coaching, CIPD, or equivalent Learning & Development areas.
- Hands-on experience in multi-location operations.
Benefits Package
- 28 days’ holiday (plus bank holidays).
- Flexible leave policies: Birthday leave, volunteering days, grandparent leave, enhanced family leave, and paid time for weddings/commitment ceremonies.
- Training & apprenticeships: Bespoke development opportunities.
- Pension & life insurance.
- Perkbox discounts, wellbeing support, and a comprehensive Employee Assistance Programme.
- Cycle-to-work scheme.
Company Culture & Ethos
At BaxterStorey, we prioritise growth, inclusivity, and purpose. Our values—Always Visionary, Wholeheartedly Positive, Creatively Collaborative, and Forever Conscious—guide everything we do. We align with global goals, support local communities, and empower teams to thrive in a structured yet work-life balanced environment.
Inclusivity & Opportunity
We recognise that the best talent comes from diverse backgrounds. If you don’t meet every requirement but share our passion for development, growth, and hospitality, we’d love to hear from you. Together, we’ll turn your aspirations into excellence.
Application
Interested? Apply now via the link below and bring your unique perspective to a team that celebrates individuality and empowers you to create impact.
Employment Type: Permanent Location: Nationwide (with extensive travel) Hours: 40 per week Salary: Up to £65,000 (full package including benefits)
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