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People Experience Lead
People Experience Lead
At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It’s this global reach and innovation that sets us apart.
Reporting to: Chief People Officer
About the Role
As our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement, and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business.
You will work closely with senior leaders, People Partners, People Operations, Total Rewards, and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes.
This role combines strategic thinking with practical execution. We are looking for someone who can:
- Build from first principles
- Improve how we operate at scale
- Leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiences
What You Will Do
You will help define, implement, and evolve the systems that shape how our people perform, grow, and experience the business. Your areas of ownership will include:
- Designing and improving our employee experience and ways of working
- Embedding behaviours that support our culture and business goals
- Owning our employee listening approach, including pulse surveys and engagement insights
- Turning feedback and data into clear, practical recommendations and organisational action
- Leading the design, implementation, and evolution of our performance and progression frameworks
- Improving fairness and consistency in performance reviews, calibration, and promotion decisions
- Identifying retention risks and working with People Partners and leaders to address them
- Driving measurable improvements in employee experience and performance practices
- Leveraging automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insights
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What Success Looks Like
In this role, success means:
- Employees understand what is expected of them and how they can grow
- Performance processes feel clear, fair, and meaningful
- Leaders receive insight that helps them make better decisions
- Employee feedback leads to visible action
- Behaviours and ways of working are reflected in how the company operates
- Retention risks are identified early and addressed effectively
- Manual effort and inefficiencies in people processes are reduced
- AI-enabled and scalable practices improve the employee and manager experience
What We Are Looking For
You will likely bring:
- 8–12+ years’ experience in People/Human Resources roles
- Strong experience across performance, engagement, employee experience, and organisational effectiveness
- Experience in implementing or improving HR technology, automation, or AI-enabled solutions
- Confidence working with senior leaders and challenging constructively
- Strong analytical thinking and the ability to turn data into actionable insight
- A practical, systems-oriented mindset with a focus on scalable outcomes
- Experience in a global or distributed organisation
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Why This Role Matters
This is a rare opportunity to help build the foundations of People Experience at Paymentology. You will play a key role in shaping how we grow, how we support our people, and how we build scalable, high-performing, and insight-driven ways of working across the organisation.
At Paymentology, we value making a difference to the lives of the people who work for us and those in the communities we operate within. You can expect to work with a diverse, global team, where every Paymentologist contributes to our global mission: advancing the world through payments.
We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and recognise that diversity fuels innovation. We do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language, or HIV status.
Finally, we’ll never request any form of payment from applicants at any stage of the process—whether for applications, interviews, training, or job placements. If someone claiming to represent Paymentology asks you for money, please treat this as fraudulent and disregard any request. All legitimate vacancies are posted on our official careers page, and recruitment emails are sent exclusively from official Paymentology domains.
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