HM Prison and Probation Service
People Hub Manager (Ref: 19594)
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People Hub Manager (Ref: 19594)
Job Role: Hub Manager (Band 5) – HM Prison & Probation: People Hub
Location: HMYOI Stoke Heath, Market Drayton, TF9 2JL
Job Summary
Please refer to the full Job Description for detailed requirements.
Job Title
Hub Manager – HM : People (Organisational Group: People Hub; Level: First-Line Management; Band 5)
Overview of the Role
This role is a non-operational, administrative managerial position based within an establishment. The Hub Manager ensures effective operation of the People Hub, managing administrative processes and overseeing staff support in key HR areas.
Key Responsibilities
The Hub Manager will lead and manage the following core areas:
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Core Administrative Functions:
- Oversee HR operations, including learning & development, attendance management, staff detail, personnel payments, staff training availabilities, and leave processes.
- Maintain accuracy in HR entry/exit processes, SPDR markings, NVQ facilitation, workforce engagement, performance appraisals, and sickness absence management.
- Manage payroll administration (including Payment Plus hours).
- Coordinate staff rewards, recognition, and vaccine/first aid records.
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Operational Management:
- Develop and enforce local policies/procedures in alignment with national standards.
- Budget oversight: Manage a devolved budget according to approved procedures.
- Ensure consistent performance against Service Delivery Indicators (SDIs).
- Track data accuracy in both local and national systems, addressing discrepancies as required.
- Monitor and present performance reports for the Hub.
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Staff Leadership & Support:
- Act as line manager, overseeing staff performance, career development, and appraisals.
- Lead performance management, sickness absence policies, and disciplinary processes.
- Provide first-point-of-contact for external stakeholders.
- Contribute to policy improvements and organizational efficiency.
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- Communication & Reporting:
- Draft and manage internal/external communications representing the Hub’s interests.
- Report management information to the Head of Function.
- Act as requisitioner/approver based on local governance rules.
This list reflects the post’s current scope. Additional reasonable tasks may arise; significant changes would be reviewed through the Job Evaluation Scheme.
Qualifications & Essential Experience
General: ✔ Proficient in Microsoft Word & Excel for reporting and data management. ✔ Strong analytical skills in Information collation, change management, and trends reporting.
Qualification Requirements:
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Internal Applicants (Band 5 promotions including Hub Manager, Custodial Manager, Facilities & Services Manager roles):
- Required to complete an approved qualification (where available) unless equivalent experience prompted a Band 5 mapping/regrading in prior roles.
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External Applicants (Band 5 Hub Manager/Facilities & Services Manager):
- Must complete the qualification if offered (where applicable prior to appointment).
Core Competencies (Behaviours)
Successful candidates must demonstrate: 🔒 Changing and Improving – Drive continuous enhancement of operational processes and staff engagement. 📢 Communicating and Influencing – Effectively engage with stakeholders and articulate complex information to diverse audiences. 🏛️ Leadership – Lead by example, provide clear direction, and support team development. 📊 Managing Quality Service – Champion high governance standards in administrative and HR disciplines.
Benefits
✅ £37,417 annual salary + £10,839 employer pension contribution (Civil Service Defined Benefit scheme). ✅ Professional Development opportunities aligned with annual objectives. ✅ Flexible Working options with work-life balance support. ✅ Civil Service Pension (employer contribution: 28.97%). ✅ 25+ days annual leave + Public Holidays + Season Ticket Loan (40% contribution while working away from home). ✅ Inclusive Employment Culture, integrating Veterans’ recruitment initiatives. ✅ Reassignment schemes for displaced Civil Servants or disabled candidates meeting minimum criteria.
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Selection Process & Security Checks
🔧 Assessment via Success Profiles framework, evaluating Behaviours and Strengths. 🗣️ Interview/Assessment attendance only receive feedback.
Security Screening Required: 🔹 Enhanced DBS (criminal record) check. 🔹 Baseline Personnel Security Standard (BPSS) clearance.
Eligibility & Policy
- Nationality: Open to UK nationals, Republic of Ireland, Commonwealth, EEA/Swiss citizens with valid residency (EU Settlement Scheme), or Americans/French with Civil Service civil status.
- Recruitment Principles: The Civil Service embraces fairness, transparency, and merit-based hiring.
For full guidance on disqualification or grievance processes, visit: Civil Service Commission Principles
Note: Applications detected for plagiarism (AI-generated or misrepresentation) may be withdrawn with disciplinary consequences for internal candidates.
VAterean Applicant Information
This role joins the Great Place to Work for Veterans initiative.
Contact Us
Questions related to this role should be directed to: 📧 moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk 📞 0345 241 5358
Further Resources
🌐 Justice Department Careers Page 🔍 Civil Service Candidate Guidance 📄 Criminal Record & Security Info live on appointment.
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