People & Learning Administrator

Core Administrative Responsibilities (applies to both areas)

• Act as a first point of contact for People and L&D queries via shared inboxes, providing first-line support and escalating where appropriate.
• Deliver a consistent, customer-focused administrative service to employees and stakeholders across multiple regions.
• Maintain accurate records, JML (Joiner, Mover, Leaver) trackers, and documentation, ensuring data integrity and compliance with internal policies and regulatory requirements.
  • Provide administrative support across the employee lifecycle, including contracts, contractual changes, parental leave, flexible working, and leaver documentation.
  • Coordinate onboarding administration, including right-to-work checks, references, DBS checks, inductions, and probation administration.
  • Maintain employee records and update People systems with new starter, leaver, and contractual changes.
• Respond to reference requests (including ex-employee, mortgage, and visa-related references).
• Support benefits administration, including enrolments, changes, and employee queries.
• Support the maintenance of People policies and procedures.
• Maintain the L&D calendar and support the coordination of learning activity across the business.
• Schedule training sessions, workshops, and lunch & learn events, managing logistics, attendees, and facilitators.
• Support vendor administration for L&D suppliers, including setup, onboarding, and invoicing, working with Finance as required.
  • Administer training agreements and maintain accurate records of attendance and learning-related spend.
  • Support the administration of the Learning Management System (LMS), including course enrolments and access, content updates, and administration of performance conversations.
• Produce routine reports and trackers to support People and L&D activity.
• Support People Team projects and initiatives as required.
• Identify opportunities to improve administrative processes and ways of working.
• Work collaboratively with colleagues across the People Team, Finance, IT, and external suppliers.

Qualifications, Skills & Experience

Essential

• Strong administrative skills with proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience using HR and/or Learning Management systems.
• High level of accuracy and attention to detail.
• Strong organisational skills with the ability to prioritise effectively.
• Professional, discreet, and able to handle confidential information.
• Structured, methodical, and process-oriented.
• Proactive, flexible, and customer-focused.
• Strong communication and interpersonal skills.
• Collaborative team player.

Desirable

• Previous experience supporting benefits administration.

Additional Information

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of:

• Age
• Disability
• Gender reassignment
• Marital or civil partnership status
• Pregnancy or maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including:

• TogetHer (Women's network)
• Employee Resource Groups, including:
  • Diversity and Inclusion
  • Telefónica Tech Pride
  • Neurodiversity
  • ELEVATE (African and Caribbean heritage network)
  • Sustainability

We don’t believe hiring is a tick-box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.

Department: People

Employment: Full-time