Telefónica Tech (EN)
People & Learning Administrator
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People & Learning Administrator
People & Learning Administrator
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees spanning +60 nationalities. With a portfolio of services in Cloud, Data & AI, Enterprise Applications, Workplace Services, Cyber Security & Networking, our UK&I hub supports over 5.5 million customers daily across 175+ countries, served through global strategic hubs including Spain, Brazil, the UK, and Germany.
Our partners include: Microsoft (Top 3 Service Provider, Azure Expert Status, Fastrack & Inner Circle Partner) HPE (Platinum Partner, FY23 UK&I Solution Provider of the Year) Fortinet (Elite VIP Program, one of only 2 in the UK) Palo Alto & CrowdStrike (NextDefense Cyber Security Portfolio)
Our values are Open, Trusted, and Bold.
We will sponsor CIPD.
Job Summary
We are seeking a People & Learning Administrator to join our People Team, supporting the employee experience through People Operations and Learning & Development. This role ensures seamless processes, programmes, and initiatives necessary for colleague growth and business success.
Key responsibilities encompass cross-functional administration—no two days are the same! Ideal for a graduate seeking a career in HR or an experienced applicant eager to broaden their skills and contribute to high-performing teams.
Core Administrative Responsibilities
General (People & L&D)
- Serve as the first point of contact for querying both People and Learning & Development, providing customer-first support and escalating concerns as needed.
- Deliver consistent administrative support for employees and stakeholders globally, ensuring compliance and internal policy adherence.
- Maintain accurate records and JML (Joiner, Mover, Leaver) trackers, as well as supporting documentation.
- Support People and L&D systems, platforms, and SharePoint/Teams pages, ensuring real-time updates.
- Produce routine reports and trackers to support operational and HR initiatives.
- Contribute to People Team projects, identifying process improvements and proposing optimisations.
- Collaborate with People, Finance, IT, and external suppliers in a team-oriented environment.
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People Operations Administration
- Assist in the employee lifecycle, including:
- Contractual administration (e.g., changes, parental leave, flexible working).
- Leaver documentation, terminations, and final paperwork.
- Streamline onboarding processes, coordinating:
- Right-to-work checks, references, DBS checks, inductions, and probation reviews.
- Update people systems for new starters, leavers, and contractual changes.
- Respond to external reference requests (e.g., for mortgages, visas, ex-employee verifications).
- Support benefits administration (enrolments, changes, and employee queries).
- Maintain and clarify employment policies and procedures.
Learning & Development Administration
- Manage the L&D calendar and support training programme coordination across the business.
- Coordinator logistics for **training sessions, workshops, and Lunch & Learn events (attendees, facilitators, timings).
- Handle vendor administration for L&D suppliers, liaising with Finance for:
- Supplier onboarding, invoicing, and tracking spend.
- Administer training agreements and maintain records of course attendance and expenses.
- Support the Learning Management System (LMS):
- Manage enrolments and access.
- Update course content and performance conversation documentation.
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Qualifications & Experience
Skills & Experience
- Strong administrative skills with proficiency in:
- Microsoft Word, Excel, and PowerPoint.
- Experience using HR and/or Learning Management-related systems (desirable).
- Experience with benefits administration (highly beneficial).
- High attention to detail and accuracy in data handling.
- Exceptional time management to prioritise tasks effectively.
- Professional, discreet, and confident in handling confidential information.
- Methodical and structured approach, with an eye for improving process efficiency.
- Proactive, adaptive, and service-oriented mindset.
- Strong communication and interpersonal skills for stakeholder engagement.
- Collaborative team player with adaptability in fast-paced environments.
Benefits
Projected mission supports a diverse and inclusive culture, celebrating our differences and focussing on empowerment:
- Formal sponsorship of CIPD qualifications.
- Employee Resource Groups (ERGs) incubating cultural diversity and inclusion:
- TogetHer (Women’s network), Pride Support Network, Neurodiversitymentation Group, ELEVATE (African/Caribbean Heritage Network), and Sustainability, driving active inclusion.
- Commitment to accessible hiring practices and equitable opportunities.
As part of our commitment to bespoke talent, we encourage applications from individuals who believe they haven’t met all job criteria but would still align well with the role. If necessary, reach out with confidence!
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