PIMCO
People Operations Analyst - 12 Month FTC
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People Operations Analyst - 12 Month FTC
PIMCO – HR Analyst Role
PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.
Role Overview
The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience.
You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness.
Key Responsibilities
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Employee & HR Inquiry Case Management
- Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs
- Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs
- Escalate complex or sensitive cases appropriately
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Employee Lifecycle Operations
- Execute core HR processes including onboarding, transfers, mobility, and offboarding
- Coordinate activities, including communications, documentation, and system readiness
- Ensure a high-quality, consistent employee experience
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Data & Transaction Processing
- Execute HR transactions in systems with a high degree of accuracy
- Maintain employee data integrity and ensure proper system updates
- Generate basic reports and support operational tracking as needed
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Process Adherence, Compliance & Audit Support
- Execute processes in alignment with HR policies, procedures, and regional requirements
- Maintain accurate, complete, and traceable records to support audit readiness
- Perform data validation checks and support audit requests or documentation reviews
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Knowledge & Self-Service Support
- Create, update, and maintain HR knowledge articles to support employee self-service
- Ensure content is accurate, accessible, and aligned with global standards
- Identify gaps in knowledge and contribute to improving usability
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Core Program Support
- Support day-to-day operations and delivery of core programs as needed, including:
- HR Client Requests
- HR Communications
- Case Management
- Knowledge Management
- Regional HR programs
- Execute program activities in alignment with global standards and service delivery expectations
- Ensure consistent, high-quality delivery across core operational programs
- Support day-to-day operations and delivery of core programs as needed, including:
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Employee Experience & Service Excellence
- Deliver thoughtful, responsive, and high-quality HR support to employees and managers
- Identify recurring issues or themes from inquiries and flag opportunities for improvement
- Contribute to a consistent, employee-centric HR experience
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Continuous Improvement & Efficiency
- Identify inefficiencies in workflows or recurring issues and suggest improvements
- Support implementation of standardized processes and automation initiatives
- Contribute to improving service delivery efficiency and reducing manual work
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Required Qualifications
- Bachelor’s degree or equivalent experience in a related field
- Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work
- Clear communication and organizational skills, with the ability to manage multiple tasks effectively
- Ability to handle sensitive and confidential information with discretion
- Ability to identify issues and support effective solutions with guidance
- Sound judgment to handle routine matters independently and appropriately escalate more complex or sensitive issues
- Willingness to learn new tools and adapt to evolving processes and systems
- Ability to collaborate effectively with team members and cross-functional partners
- Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment
(Below is boilerplate; true role details end at qualifications.)
Equal Employment Opportunity and Affirmative Action Statement
PIMCO recruits and hires qualified candidates without regard to [list of protected classes, per original], affirming policy and practice to support equal employment opportunity and affirmative action in compliance with all applicable federal, state, provincial, and municipal laws, including prohibiting discrimination on other bases such as medical condition or marital status under applicable laws.
Applicants with Disabilities
PIMCO is an Equal Employment Opportunity / Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to disability and you would like to request an accommodation, contact 949-720-7744 (a dedicated line for this purpose). Responses may take up to two business days.
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