PIMCO
People Operations Analyst - 12 Month FTC
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People Operations Analyst - 12 Month FTC
Senior HR Operations Analyst – Recruiting & Operations
About PIMCO
PIMCO is a global leader in active fixed income, with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging decades of experience navigating complex debt markets. Our flexible capital base, combined with deep relationships with issuers, positions us as one of the world’s largest providers of traditional and nontraditional financing solutions for companies, alongside strong risk-adjusted investment returns for investors.
Since 1971, PIMCO’s success has been built on a high-performance, inclusive culture that embraces diverse thinking. We uphold our CORE values:
- Collaboration | Openness | Responsibility | Excellence We empower our people to succeed, earning recognition as an innovator, industry thought leader, and trusted advisor to our clients.
Role Overview & Key Responsibilities
This HR Operations Analyst plays a pivotal role in delivering consistent and high-quality HR services across PIMCO’s global workforce.
You will act as a key HR business partner, supporting the full employee lifecycle—from onboarding and transfers to offboarding—while ensuring seamless operations, data accuracy, compliance, and positive employee experience.
Core Responsibilities
1. Employee & HR Inquiry Case Management
- Resolve employee and manager inquiries timely and accurately, covering HR policies, processes, and programs.
- Manage cases via ServiceNow, ensuring SLA compliance.
- Escalate complex or sensitive cases to appropriate teams.
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2. Employee Lifecycle Operations
- Execute core HR processes, including:
- Onboarding, transfers & mobility
- Offboarding & documentation
- System readiness & compliance updates
- Ensure a high-quality, consistent employee experience through coordinated activities (comm climates, training, change requests).
3. Data & Transaction Processing
- Execute HR transactions in Workday with 100% accuracy.
- Maintain employee data integrity through system updates.
- Generate basic reports and support operational tracking.
4. Process & Compliance Adherence
- Align operations with global HR policies, regional laws, and audit requirements.
- Validate data and prepare audit-ready documentation as needed.
- Support data validation checks and documentation requests.
5. Knowledge Support & Self-Service Enablement
- Create, update, and curate HR knowledge articles for employee self-service.
- Identify content gaps and align with global standards.
- Improve usability based on employee feedback.
6. Core Program Support
- Contribute to operational HR delivery (e.g., HR Client Requests, Knowledge Management).
- Execute program activities with global standards and quality consistency.
7. Employee Experience & Service Excellence
- Deliver thoughtful, responsive HR support to employees and managers.
- Flag recurring issues for process improvement.
- Foster a employee-centric HR experience.
8. Continuous Improvement & Efficiency
- Identify inefficiencies in workflows and propose solutions.
- Support standardized processes and automation initiatives.
- Help reduce manual work and enhance service efficiency.
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Required Qualifications
- Bachelor’s degree (or equivalent experience) in Human Resources, Business Administration, or related field.
- Strong attention to detail with a track record of data accuracy and quality.
- Proven communication and organisational skills, ability to manage multiple tasks under deadline pressure.
- Discretion in handling sensitive workforce information.
- Ability to independently problem-solve, escalating complex issues as needed.
- Willingness to adapt to new systems and evolving processes.
- Collaborative mindset, with experience working cross-functionally.
- Strong execution skills for high-volume, detailed transactions.
About PIMCO’s Workplace Commitments
EEO & Affirmative Action Policy
PIMCO commits to equal opportunity without regard for:
- Race, national origin, religion (including religious practice)
- Sex, pregnancy, gender identity, gender expression
- Sexual orientation, age, veteran status
- Disability, medical condition, marital status
- Or any other characteristic prohibited by law.
We also prohibit discrimination based on:
- Breastfeeding status
- Genetic information
- HIV status
- Or any other legally protected basis.
June 7, 2023
Reasonable Accommodation If you require assistance accessing our application process due to a disability, contact: +1 949-720-7744 (our dedicated disability accommodations line for applicants). — Messages only for this purpose will be responded to within two business days.
PIMCO is a subsidiary of Allspring Global Management Company, LLC.
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