About Morningstar

Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets. Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management.

The Role

The People Operations team (part of People & Culture) provides day-to-day support services to over 2,000 Morningstar employees in EMEA, handling a diverse range of matters such as onboarding/offboarding, benefits, payroll, and immigration. Our team also supports all global and regional People & Culture programs, annual performance reviews, and various other projects.

The Operations Associate will be based in London, reporting to the Operations Team Leader, and will be primarily supporting Morningstar colleagues in the UK and Jersey and any other countries in EMEA as needed.

As an Operations Associate, you will help deliver a best-in-class employee experience by ensuring efficient, compliant, and employee-focused operational support throughout the entire employee lifecycle at Morningstar.

You will help maintain our people data, keeping clean and accurate records in our HR information system and payroll, work with other P&C functions such as Talent Acquisition, Total Rewards, Business Partners to provide timely solutions, coordinate with external service providers (benefit vendors, brokers, immigration consultants) to manage various aspects of the employee lifecycle and ensure our P&C processes run smoothly and remain compliant.

What You’ll Do:

• Serve as a first point of contact for employee inquiries via the Service Portal, email, or chat, delivering timely and accurate guidance;
• Support core HR processes across the employee lifecycle including onboarding, offboarding, job changes, and mobility cases;
• Prepare, review and issue employment-related documentation (e.g., contracts, letters, addendums, etc.) in compliance with local legal, regulatory and language requirements;
• Maintain data integrity and accuracy within the HRIS (Workday) and related systems, processing updates in a timely and compliant manner;
• Assist with regular data audits and reporting to monitor trends and support data governance;
• Stay up to date on labour laws and regulatory changes across the region, supporting compliance in all employment matters;
• Contribute to the maintenance and continuous improvement of internal HR policies, procedures, and knowledge bases;
• Support monthly payroll operations by validating employee data, coordinating with payroll providers, and ensuring timely resolution of payroll-related issues;
• Liaise with external vendors (e.g., benefit providers, brokers, immigration consultants) to support service delivery and escalations;
• Support visa sponsorship and immigration processes by liaising with external counsel, gathering required documentation and ensuring compliance with local laws and company standard.
• Actively contribute to cross-functional projects and process improvement initiatives aimed at improving operational efficiency and employee experience.