Pacific Life Re
People Operations Coordinator - 6 month FTC
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People Operations Coordinator - 6 month FTC
About the Role
This is an opportunity to join Pacific Life Re’s Global People & Workplace Services team within a global HR shared services model.
As a Tier 1 People Operations Coordinator, you will be the first point of contact for employees and managers, providing support across employee lifecycle queries, HR transactions, and case management activities.
Using Workday Help, Workday, and self-service resources, you will:
- Resolve enquiries
- Complete transactions
- Guide employees through People processes
- Deliver an efficient, consistent employee experience while maintaining high standards of data quality and operational excellence
This role is ideal for someone who:
- Enjoys solving problems
- Is passionate about improving processes
- Delivers great service in a fast-paced global environment
The Team
The Global People & Workplace Services team supports employees across the UK, Canada, Bermuda, and APAC.
Operating within a tiered service model, the team combines self-service resources, frontline support, and specialist expertise to deliver a consistent employee experience. This role partners closely with:
- People Operations
- HRIS
- Payroll
- Benefits
- Talent Acquisition
- People Business Partners globally
Key Responsibilities
Employee & Manager Support
- Act as the first point of contact for employee and manager enquiries
- Manage Workday Help cases, resolving issues accurately and within service levels
- Use policies, knowledge articles, and self-service resources to resolve enquiries
- Promote self-service solutions and escalate complex matters to specialist teams as required
- Deliver a professional, customer-focused support experience
People Operations & Lifecycle Administration
- Support onboarding, employee changes, internal moves, employment documentation, and offboarding
- Process employee transactions accurately in Workday and related systems
- Coordinate onboarding activities, including documentation, screening, and induction support
- Support mover and leaver processes, partnering with Payroll, Technology, and Workplace Services
- Produce employment letters, verification requests, and other standard documentation
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Knowledge Management & Continuous Improvement
- Maintain knowledge content that improves self-service and case resolution
- Identify opportunities to simplify processes and improve employee experience
- Support enhancements to Workday Help workflows, reporting, and case management
- Analyse recurring issues and recommend solutions to reduce repeat enquiries
- Support adoption of digital and AI-enabled service tools
Payroll, Benefits & Compliance
- Support payroll readiness through accurate processing of employee changes
- Assist with benefits administration and employee queries
- Support compliance activities, audits, screening administration, and record management
- Handle employee information in line with data protection and internal policies
Projects, Reporting & Team Contribution
- Contribute to People Operations projects and process improvement initiatives
- Support reporting on service performance, case trends, and operational metrics
- Contribute to process documentation, knowledge sharing, and best practices
- Perform additional duties aligned to the role
Requirements
Essential Qualifications & Experience
- Experience in HR Operations, People Operations, HR Shared Services, or similar support environment
- Experience working with a case management or ticketing system
- Strong customer service and communication skills
- Exceptional attention to detail and commitment to data accuracy
- Experience using HR systems; Workday experience preferred
- Strong Microsoft 365 skills, including:
- Outlook
- Teams
- Excel
- Word
- Ability to manage competing priorities in a fast-paced environment
- Sound judgment and a solutions-focused mindset
- Ability to handle confidential information appropriately
- Degree or equivalent experience in:
- HR
- Business Administration
- Related field
Desirable Qualifications & Experience
- Experience in a global People Operations or shared services environment
- Exposure to employee lifecycle administration across multiple countries
- Experience maintaining knowledge articles, SOPs (Standard Operating Procedures), or process documentation
- Understanding of case management, service metrics, and continuous improvement
- Experience supporting automation, digital tools, or employee self-service initiatives
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Working for Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business. We seek to:
- Build their expertise
- Support their individual ambitions at every step
Our team operates well under pressure but also maintains a balanced work environment with opportunities for growth and recognition.
Culture & Lifestyle
We balance achievement with fun and relaxation, regularly hosting:
- Team-building days
- Reflection on employee successes
Work-Life Balance
Providing employees with a healthy work-life balance is very important to us. Benefits include:
- A wide range of employee benefits
- Regular social activities
- Various wellbeing initiatives
- Support for employees to involve themselves in local communities through initiatives such as:
- Charity fundraising
- Volunteering opportunities
Benefits (Available To Permanent And Fixed-Term Employees)
Leave
- 25 days of annual leave with option to buy/sell more days
- Adoption leave
- Fertility leave
- Generous enhanced parental leave
Healthcare
- Comprehensive private insurance coverage for employee and dependents
- Group Life Insurance coverage of 9x basic annual salary
- Group Income Protection up to 75% of basic annual salary
- Optical benefits
Savings & Retirement
- 15% combined employee/employer contributions
Wellness
- Subsidized gym membership
- Access to Employee Assistance Program (EAP)
- Cycle to Work and Electric Car Salary Sacrifice Scheme
- Paid time off for volunteering
- Employee donation matching program
Diversity, Inclusion & Our Commitment
We are committed to a culture of diversity and inclusion that embraces employee authenticity, helping all employees thrive and achieve their fullest potential.
As part of our commitment to diversity and inclusion, we provide reasonable adjustments during the recruitment process for applicants with disabilities. Kindly reach out should you have any specific needs for accommodation.
Pacific Life Re Values
For our company’s core values, click here
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