PIMCO
People Operations Regional Lead/Manager (EMEA)
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People Operations Regional Lead/Manager (EMEA)
PIMCO – EMEA People Operations Lead / Manager
About PIMCO
PIMCO is a global leader in active fixed income, with deep expertise across public and private markets. We invest clients’ capital across fixed income and credit opportunities, leveraging decades of experience navigating complex debt markets. Our flexible capital base and strong issuer relationships make us one of the world’s largest providers of traditional and nontraditional financing solutions—helping investors achieve strong risk-adjusted returns.
Since 1971, our people have shaped our high-performance, inclusive culture, celebrating diverse thinking. We embed the CORE values: Collaboration, Openness, Responsibility, and Excellence, fostering a work environment where everyone can thrive—making PIMCO a recognized innovator, industry thought leader, and trusted advisor.
Role Overview
The EMEA People Operations Lead / Manager is a "player-coach" role that drives operational excellence, scalable transformation, and high-quality HR service delivery across UK and EU markets, while leading a team.
This expert position owns end-to-end employee lifecycle execution and spearheads complex HR transformations, including:
- AI and automation initiatives
- Case and knowledge management frameworks
- Regulatory programs (SMCR)
- Cross-functional change strategies
The ideal candidate has:
- Deep hands-on HR Operations experience—versatile enough to job craft solutions while executing tactical work
- The ability to thrive in ambiguity
- Strong partnership skills to bridge HR Business Partners, functional teams, business groups, Technology, and Global People Operations
Key Responsibilities
Operational Excellence & Regional Ownership
- Serve as the regional SME for UK and EU People Operations, ensuring operational consistency, risk management, and compliance.
- Lead end-to-end employee lifecycle transactions, including:
- Onboarding
- Role changes, extensions, transfers, and exits
- Special employment scenarios
- Guarantee operational excellence in service delivery, timeliness, accuracy, employee experience, and compliance.
- Be the senior escalation point for high-impact or sensitive operational cases.
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Case & Knowledge Management
- Own and improve case management processes, including:
- Intake models
- Escalation paths
- SLAs and quality standards
- Develop and execute a knowledge management strategy to ensure:
- Documentation is accurate, accessible, governed, and actively updated
- Document and update process flows, decision trees, SOPs, and controls—no delegation.
HR Transformation, Automation & Enablement
- Lead and drive HR transformation initiatives, including:
- Process redesign
- Automation and digitalization
- Across entire employee lifecycle
- Accelerate AI-enabled solutions and workflow automation to:
- Reduce manual effort
- Improve service quality and scalability
- Collaborate with Technology teams on Workday, ServiceNow, and associated tools.
Regulatory & Risk Programs (SMCR)
- Lead and/or execute UK SMCR HR Operations programs, including:
- Annual cycles
- Coordination with Compliance and HRBPs
- Process documentation
- Audit readiness
- Ensure EMEA employment compliance with:
- Local regulatory requirements
- Employment laws
- Internal controls and governance
- Maintain "defensible" documentation and data integrity for audits/reviews.
Cross-Functional Project Delivery
- Deliver high-complexity projects across HR, Compliance, Legal, Finance, Technology, and external vendors.
- Translate regulatory/business/people requirements into operable solutions.
- Manage multiple prioritized workstreams with strict execution discipline.
Data, Insights & Decision Support
- Leverage operational data, metrics, and trends to identify:
- Risks and inefficiencies
- Improvement opportunities
- Build and utilize dashboards/analytics to drive data-backed decision-making and influence.
- Shift from activity-based reporting toward outcomes-focussed insights.
Player-Coach Leadership
- Balance hands-on execution with team coaching and development.
- Set high standards for accountability, quality, and follow-through.
- Foster a culture of:
- Ownership
- Continuous improvement
- Operational rigor
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Required Experience & Capabilities
- 8–12+ years of progressive People Operations or HR Operations experience, with deep end-to-end employee lifecycle exposure in a multi-country, regulated environment. Must include:
- Experience as a regional operations leader or specialist, with hands-on familiarity in UK and EU employment operations (e.g., running or supporting UK SMCR initiatives).
- Proven ability to juggle BAU execution alongside HR transformation (e.g., leading automation, AI, or process redesign efforts).
- Strong hands-on experience with Workday or ServiceNow (or equivalent platforms).
- Deep knowledge of multi-jurisdictional employee lifecycle operations in the UK and EU.
Core skills:
- Case and knowledge management expertise—designing frameworks and keeping documentation live.
- Exceptional execution skills, managing multiple competing priorities.
- Ability to operate at strategic and tactical levels skillfully.
- Expert stakeholder management and cross-functional influencing.
Communication:
- Clear, structured communicator with rigorous written and verbal documentation discipline.
Equal Employment Opportunity and Affirmative Action Statement
PIMCO commits to diversity and inclusion, recruiting without regard to: -Race -National origin -Ancestry -Religion (including dress/grooming practices) -Sex (including pregnancy, breastfeeding, and related conditions) -Sexual orientation -Gender identity/expression -Age -Veteran/military status -Disability (physical/mental) -Any legally protected characteristic
We affirm our policy of equal employment opportunity and affirmative action, aligned with all relevant federal, state, provincial, and municipal labor laws.
For our applicants with disabilities, PIMCO is an EEO/AA employer. If accessibility accommodations are needed to efficiently use our online application process, contact: 📞 +1 (949) 720-7744
A message dedicated to this purpose will be processed within two business days.
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