PIMCO
People Operations Regional Lead/Manager (EMEA)
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People Operations Regional Lead/Manager (EMEA)
PIMCO
PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that seek financing and investors who target strong risk-adjusted returns.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values: Collaboration, Openness, Responsibility, and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader, and trusted advisor to our clients.
Role Overview
The EMEA People Operations Lead / Manager is a "player-coach" responsible for driving operational excellence, transformation, and scalable HR service delivery across the UK and EU — in addition to leading a team.
This role serves as the regional expert for People Operations (POPs), owning execution of end-to-end employee lifecycle processes, while also leading complex transformation initiatives, including AI and automation, case and knowledge management, regulatory programs (SMCR), and cross-functional change.
The ideal candidate brings deep, hands-on HR operations experience, thrives in ambiguity, and is comfortable designing solutions and executing the work. This role partners closely with:
- HR Business Partners (HRBP)
- Functional teams (Compliance, Legal, Technology)
- Global POPs colleagues
To deliver consistent, compliant, and data-driven outcomes.
Key Responsibilities
Operational Excellence & Regional Ownership
- Serve as the People Operations subject-matter expert for the UK and EU, owning:
- Regional execution
- Risk management
- Operational consistency
- Lead and personally execute end-to-end employee lifecycle transactions, including:
- Onboarding
- Role changes
- Extensions
- Transfers
- Exits
- Special employment scenarios
- Ensure operational excellence across:
- Service delivery
- Timeliness
- Accuracy
- Employee experience
- Compliance
- Act as a senior escalation point for complex or sensitive operational matters
Case & Knowledge Management
- Own and continuously improve case management processes, including:
- Intake models
- Escalation paths
- SLAs (Service Level Agreements)
- Quality standards
- Lead knowledge management strategy and execution, ensuring:
- Documentation is accurate, accessible, governed, and actively maintained
- Personally document and update:
- Process flows
- Decision trees
- SOPs (Standard Operating Procedures)
- Controls
- Do not delegate documentation as an afterthought
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HR Transformation, Automation & Enablement
- Lead and deliver HR transformation initiatives, including:
- Process redesign
- Automation
- Digitization across the employee lifecycle
- Drive adoption of AI-enabled solutions and workflow automation to:
- Reduce manual effort
- Improve quality
- Scale service delivery
- Partner with Technology teams on enhancements to ServiceNow and supporting tools
Regulatory & Risk Programs (SMCR)
- Lead and/or execute the UK SMCR HR operations program, including:
- Annual cycles
- Coordination with Compliance & HRBPs
- Process documentation
- Audit readiness
- Ensure EMEA employment operations are compliant with:
- Local regulatory requirements
- Employment laws
- Internal controls
- Maintain defensible documentation and data integrity to support:
- Audits
- Regulatory reviews
Cross-Functional Project Delivery
- Deliver complex, cross-functional projects spanning:
- HR
- Compliance
- Legal
- Finance
- Technology
- External vendors
- Translate regulatory, business, or people requirements into clear operational solutions
- Manage multiple workstreams simultaneously with strong:
- Prioritization
- Execution discipline
Data, Insights & Decision Support
- Leverage operational data, metrics, and trends to:
- Identify risks
- Inefficiencies
- Improvement opportunities
- Build and use:
- Dashboards
- Reporting
- Analytics for decision-making
- Stakeholder influence
- Shift the function from activity-based reporting to outcomes-based insights
Player-Coach Leadership
- Act as a hands-on contributor and people leader, balancing:
- Execution
- Coaching
- Team development
- Set a high bar for accountability, quality, and follow-through
- Foster a culture of:
- Ownership
- Continuous improvement
- Operational rigor
Required Experience & Capabilities
Technical & Domain Experience
- 8–12+ years of progressive experience in People Operations or HR Operations, supporting:
- End-to-end employee lifecycle activities
- Multicountry, regulated environments
- Demonstrated experience serving as a regional operations lead/expert, with deep exposure to:
- UK and EU employment operations
- SCCR/SMCR (Senior Managers and Certification Regime) or similar regulatory HR programs in the UK
- Proven experience balancing business-as-usual execution with leading HR transformation initiatives:
- Automation
- AI
- Large-scale process redesign
- Strong, hands-on experience with ServiceNow (or equivalent HR platforms)
- Deep knowledge of employee lifecycle operations:
- Across the UK and EU
- In compliance-enforced environments
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Process & Operational Expertise
- Experience designing and running:
- Case management frameworks
- Knowledge management processes
Leadership & Soft Skills
- Exceptional execution skills with the ability to manage:
- Multiple competing priorities
- Comfortable operating at:
- Strategic and tactical levels
- Strong:
- Stakeholder management
- Cross-functional influencing
- Clear, structured communication
- Documentation discipline
Equal Opportunity Commitment
PIMCO recruits and hires qualified candidates without regard to:
- Race
- National origin
- Ancestry
- Religion (including religious dress and grooming practices)
- Sex (including pregnancy, childbirth, breastfeeding, or related medical conditions)
- Sexual orientation
- Gender (including gender identity and expression)
- Age
- Military or veteran status
- Disability (physical or mental)
- Any factor prohibited by law
PIMCO affirms in policy and practice to support equal employment opportunity and affirmative action, in accordance with applicable federal, state, provincial, and municipal laws.
Additional prohibited categories:
- Medical condition
- Marital status
Applicants with Disabilities
PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures.
- For online system users with a disability encountering difficulty:
- Contact: 949-720-7744 (a dedicated accommodation line for job seekers)
- For this purpose only. Messages requiring accommodation support may take up to two business days to respond.
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