PIMCO
People Operations Regional Lead/Manager (EMEA)
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People Operations Regional Lead/Manager (EMEA)
People Operations Lead / Manager – EMEA
PIMCO is a global leader in active fixed income, with deep expertise across public and private markets. We invest clients’ capital across a range of fixed income and credit opportunities, leveraging decades of experience in navigating complex debt markets. Our flexible capital base, combined with relationships with issuers, makes us one of the world’s largest providers of traditional and non-traditional financing solutions. Since 1971, we’ve fostered a high-performance, inclusive culture through our CORE values: Collaboration, Openness, Responsibility, and Excellence.
Our people shape our success, and we empower them to help others thrive.
Role Overview
The EMEA People Operations Lead/Manager is a "player-coach" responsible for:
- Driving operational excellence, transformation, and scalable HR service delivery across the UK and EU
- Leading a team while serving as the regional People Operations (POPs) expert
- Overseeing end-to-end employee lifecycle processes and complex initiatives such as:
- AI and automation
- Case and knowledge management
- Regulatory programs (e.g., SMCR)
- Cross-functional change
The ideal candidate combines deep HR operations experience, thrives in ambiguity, and balances strategic vision with hands-on execution. Strong collaboration is essential as this role partners closely with HR Business Partners (HRBPs), functional teams (e.g., Compliance, Legal, Technology), and Global POPs colleagues.
Key Responsibilities
Operational Excellence & Regional Ownership
- Act as the People Operations subject-matter expert (SME) for the UK/EU, ensuring operational consistency and risk management.
- Lead and execute end-to-end employee lifecycle transactions, including:
- Onboarding
- Role changes
- Extensions
- Transfers
- Exits
- Special employment scenarios
- Ensure high standards in:
- Service delivery
- Timeliness
- Accuracy
- Employee experience
- Compliance
- Serve as a senior escalation point for complex or sensitive operational matters.
Case & Knowledge Management
- Own and improve case management processes:
- Intake models
- Escalation paths
- SLAs
- Quality standards
- Develop and implement knowledge management strategies, ensuring:
- Documentation is accurate, accessible, governed, and actively maintained
- Personally document and update:
- Process flows
- Decision trees
- SOPs (Standard Operating Procedures)
- Controls
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HR Transformation, Automation & Enablement
- Lead and deliver HR transformation initiatives, such as:
- Process redesign
- Automation and digitization of the employee lifecycle
- Drive adoption of AI-enabled solutions and workflow automation to improve:
- Efficiency
- Quality
- Scalability
- Collaborate with Technology teams to enhance:
- Workday
- ServiceNow
- Supporting tools
Regulatory & Risk Programs (SMCR)
- Lead (or execute) the UK Senior Managers and Certification Regime (SMCR) HR operations program, including:
- Annual cycles
- Coordination with Compliance & HRBPs
- Process documentation
- Audit readiness
- Ensure EMEA employment operations comply with:
- Local regulatory requirements
- Employment laws
- Internal controls
- Maintain defensible documentation and data integrity for audits/reviews.
Cross-Functional Project Delivery
- Manage complex, multi-stakeholder projects across:
- HR, Compliance, Legal, Finance, Technology, and external vendors
- Translate requirements into operational solutions
- For regulatory changes
- For business needs
- For people-related goals
- Master prioritization and execution, managing multiple workstreams simultaneously.
Data, Insights & Decision Support
- Leverage operational data, metrics, and trends to:
- Identify risks and inefficiencies
- Inform improvement opportunities
- Build dashboards, reporting, and analytics to:
- Drive decision-making
- Influence stakeholders
- Shift the function from activity-based reporting to outcomes-focused insights.
Player-Coach Leadership
- Balance hands-on work with:
- Coaching
- Developing team members
- Set a high standard for:
- Accountability
- Quality
- Follow-through
- Foster a culture of:
- Ownership
- Continuous improvement
- Operational rigor
Required Experience & Capables
- 8–12+ years of progressive experience in People Operations/Hr Operations, supporting:
- End-to-end employee lifecycle activities
- Multi-country, regulated environments
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Deep exposure to UK and EU employment operations, including:
- Experiencing regional operations leadership (or deep relevant expertise)
- Running SMCR or equivalent regulatory HR programs in the UK
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Transformation experience, including:
- Balancing day-to-day execution with large-scale initiatives such as:
- Automation
- AI implementation
- Process redesign
- Balancing day-to-day execution with large-scale initiatives such as:
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Hands-on with HR platforms:
- Workday and/or ServiceNow
- Equivalent systems
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Strong knowledge of global employee lifecycle operations across UK and EU contexts.
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Experience designing and running frameworks for:
- Case management
- Knowledge management
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Exceptional execution skills, managing multiple priorities under pressure.
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Comfort operating at both strategic and tactical levels.
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Stakeholder management and cross-functional influencing skills.
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Clear communicator with a structured approach and strong documentation discipline.
Statement of Equal Opportunity
PIMCO recruits and hires qualified candidates without regard to:
- Race
- National origin
- Ancestry
- Religion (including religious dress/grooming practices)
- Sex (including pregnancy, childbirth, breastfeeding, or related conditions)
- Sexual orientation
- Gender (including gender identity and expression)
- Age
- Military/veteran status
- Disability (physical or mental)
- Any other characteristic prohibited by law
PIMCO promotes equal employment opportunity and affirmative action, in compliance with all applicable laws. We also prohibit discrimination on bases such as medical condition or marital status, where regulated.
Accessibility for Applicants with Disabilities
PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified applicants with disabilities, including veterans:
- Requests for accommodation during the application process can be directed to 949-720-7744 (for disability-related assistance).
- Dedicated line exclusively for job-seeker accommodations.
- Response turnaround time: up to two business days.
This role reflects PIMCO’s commitment to innovation and operational excellence, empowering employees to drive sustainable change.
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