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About the Role
Act as first point of contact to HR inquiries via ServiceNow, providing accurate, timely, and empathetic support
- Assign and/or escalate HR inquiries as necessary and as quickly as possible
- Execute employee lifecycle transactions in Workday, including hires, terminations, job and compensation changes, and manager transfers
- Maintain accurate employee data and ensure compliance with internal controls and local employment regulations
- Coordinate onboarding and offboarding activities, including systems setup, benefits orientation, stakeholder communications, and Workday updates
- Partner with HR Business Partners on policy guidance, performance concerns, and employee relations matters
- Collaborate with Payroll on salary audits, final pay instructions, and unemployment claim processing
- Prepare and submit compliance reports as needed
- Assist in tracking completion of compliance training
- Identify trends in employee inquiries and contribute to the improvement of HR processes and knowledge base content
- Identify process improvements and communicate across stakeholders to form recommendations
- Support wellness, engagement, or other HR initiatives and projects as needed
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Success Markers
- Delivers timely, accurate execution across all employee lifecycle transactions
- Resolves employee inquiries with empathy, clarity, and efficiency
- Maintains data integrity and ensures compliance with local regulations
- Anticipates partner needs and follows through without prompting
- Drives continuous improvement through insights from frontline HR support
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Qualifications
- Bachelor’s degree in HR, Business, or related field (or equivalent work experience)
- 3-5+ years of HR operations experience, preferably in a regional or global support role
- Working knowledge of global employment practices
- Proficiency in HR tools like Workday and ServiceNow
- Strong analytical, documentation, and problem-solving skills
- Excellent written and verbal communication skills with a customer-first mindset
- Self-starter with high attention to detail and ability to manage multiple priorities
- Passion for creating equitable and inclusive employee experiences
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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