Key Responsibilities

• Manage employee lifecycle activities including onboarding, contractual changes, transfers, probation, leave processes, and offboarding.
• Maintain accurate employee records and process transactions within Workday and other People systems.
• Act as the first point of contact for employees and managers, providing timely and professional support on People-related queries.
• Support payroll administration by ensuring information is accurate and submitted within agreed deadlines.
• Prepare People documentation including contracts, letters, and employment-related correspondence.
• Ensure compliance with employment legislation, internal policies, and right-to-work requirements.
• Identify opportunities to improve processes, enhance the employee experience, and increase operational efficiency.
• Contribute to People projects and support the implementation of new initiatives and ways of working.

Accountabilities

The People Operations Specialist is accountable for:

• Owning assigned People processes from initiation through to completion.
• Delivering work accurately and within agreed service levels.
• Escalating risks, issues, or potential missed deadlines early.
• Maintaining high standards of data integrity and confidentiality.
• Providing a professional, responsive, and customer-focused service.
• Taking personal responsibility for outcomes rather than individual tasks.

Experience and Skills

• Experience in a People Operations, HR Administration, or Shared Services environment.
• Experience managing employee lifecycle processes.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• High attention to detail and commitment to accuracy.
• Ability to work independently and take ownership of deliverables.
• Experience using HR systems (Workday desirable).

Ways of Working

We expect our People Operations Specialists to:

• Own it – take accountability for processes end-to-end.
• Deliver on commitments – meet deadlines and follow through.
• Escalate early – identify and raise risks before they become issues.
• Stay accountable – understand your responsibilities and proactively manage them.
• Provide excellent service – communicate professionally, promptly, and with empathy.
• Continuously improve – challenge inefficiencies and seek better ways of working.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.

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