River Island
People & Service Team Leader
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People & Service Team Leader
People & Service Team Leader
Department: Store Management
Location: Magherafelt
Compensation: £27,520 (Full Time)
Description
We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey by creating an engaged and motivated team who deliver exceptional customer service.
Supporting the People & Service Manager to develop the team and maintain visual and operational standards, you will drive conversion, sales, and KPIs.
For a more detailed overview of this role, see the attached job description below.
About the Role
What You’ll Be Doing
- Consistently deliver great service and role-model this throughout the store team.
- Create a diverse and inclusive environment where all store team members feel valued.
- Build a wellbeing culture in the store as a direct line of communication for the team.
- Confidently duty manage across all areas of the store operation, including product and operational tasks.
- Support the People & Service Manager to delight customers by ensuring the best customer journey across service, people, visual, and operational excellence.
- Ensure the team within the store is empowered to deliver for the customer by prioritising customer experience in all decision-making.
- Have a strong understanding of commercial tools and how to leverage them to drive store performance.
- Take personal accountability for driving store KPIs, including:
- Sales
- Stock loss
- Payroll management
- Conversion rates
- Voice of Customer (VoC) feedback
- RFID inventory management
- People and engagement KPIs
- Support health & safety compliance while managing store operations.
- Foster team development to achieve a high-performing, motivated, and engaged store environment where contributions are valued and recognised.
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You’ll Be Perfect If...
- You have retail experience, ideally in a supervisory or team-leading role.
- You are passionate about fashion and keep up-to-date with the latest trends.
- You excel in communication and interpersonal skills.
- You can motivate and inspire teams to achieve their best.
- You thrive in a proactive, adaptable, fast-paced environment.
- You love our products as much as we do and are dedicated to creating an exceptional customer journey.
Things to Consider
- Fast-Paced Environment: This role demands agility as priorities may shift based on sales performance, trends, and seasonal demands. Expect to adapt quickly and manage multiple responsibilities.
- Reporting & Data Analysis: You’ll analyse customer feedback and sales data to drive improvements across the store.
- Team Leadership: Requires high emotional intelligence to effectively manage and motivate a diverse team.
- Hands-On Work: While strategic, you’ll also handle physical tasks, including:
- Product movement
- Floor resets
- Display adjustments
- Stock replenishment
- Weekend & Holiday Work: Retail schedule includes weekends, public holidays, and key seasonal periods, particularly during promotions, sales, and launches.
- Deadlines & Time Management: Must balance multiple priorities while meeting stringent deadlines.
- Positive Team Culture: You’ll play a vital role in fostering a supportive, inclusive, and high-performing environment.
Why This Role Is for You
We’re a much-loved brand with exciting career growth opportunities at River Island. Our team, known as Islanders, thrives on collaboration and pride in their work. This is where your career journey begins in a dynamic retail environment!
Why Choose Us?
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💰 Financial Benefits
- 50% staff discount on all River Island products.
- Uniform allowance to treat yourself to the latest styles.
- A generous bonus scheme alongside a private pension plan.
🛒 Wellbeing & Financial Support
- Discounts and benefits through the Retail Trust to reduce living costs, including financial advice and wellness solutions.
- Kindness Cupboards in stores offering free essentials (food/hygiene products) for Islanders in need.
- Comprehensive support for family setups, including enhanced maternity, paternity, adoption, and fertility leave.
💙 Employee Perks
- ‘Give as You Earn’ scheme, where 24 employees’ hours = one matching employee’s hours for charitable giving.
- A dedicated ‘Giver Island’ day each year.
🎓 Career Progression
- Progression opportunities across Retail and Head Office.
- Support for upskilling through on-the-job training and qualifications.
😎 Work-Life Balance
- 28 days paid holiday* (UK) or 30 days (ROI), inclusive of Bank Holidays.
- Option to buy additional holidays as needed.
*Note: Exact holiday days may vary based on tenure.
Keeping You Safe
At River Island, we are committed to safeguarding all employees, regardless of age or role. This includes compliance with the UK Prevent Duty to counter extremism and promote British Values, including:
- Democracy
- Rule of Law
- Individual Liberty
- Mutual Respect
- Tolerance of Different Faiths and Beliefs
We are a diverse community where everyone belongs. We strive for equality of opportunity and welcome applications from individuals of all backgrounds, identities, and socio-economic circumstances. Flexible working is considered for all roles unless operational requirements prevent it.
P.S. Let’s not forget the discounts! Use them to shop at your favourite fashion destination.
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