AXA Ireland
People Services Advisor - 12 Month FTC
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About the Role
We are seeking a highly organised and customer-focused People Services Advisor to join our People team.
This role plays a critical part in delivering an excellent employee experience by providing efficient, accurate, and compliant HR administration across the employee lifecycle.
The successful candidate will support a broad range of people processes, including onboarding, leave management, benefits administration, HR System Testing, regulatory reporting, and HR policy guidance. Working closely with colleagues, people leaders, payroll, and other key stakeholders, you will ensure seamless service delivery while maintaining the highest standards of data accuracy, compliance, and confidentiality.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.
Key Responsibilities
Employee Lifecycle Administration
- Provide administrative support throughout the employee lifecycle, including onboarding, contractual changes, and offboarding activities.
- Prepare, review, and process employment documentation through Workday and other HR systems.
- Support onboarding processes to ensure a positive and efficient new starter experience.
- Maintain accurate employee records and ensure timely system updates.
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Leave and Benefits Administration
- Manage employee leave entitlements, including statutory and company-specific leave types, ensuring accurate administration and compliance with legislative requirements.
- Oversee the administration of leave of absence processes, providing guidance and support to employees and managers to ensure consistent and compliant handling.
- Support the administration of annual compensation payments, and employee share schemes, ensuring timely and accurate execution.
HR Advisory Support
- Provide expert guidance on HR policies, procedures, and people-related queries through the Case Management system on MyWorkday.
- Deliver a high-quality service to colleagues and people leaders, ensuring consistent application of policies and practices.
- Build strong working relationships with stakeholders across the business to support HR service excellence.
Compliance and Reporting
- Support and maintain the Strandum compliance system, including employee changes, CPD tracking, and record management.
- Assist with regulatory reporting requirements and ensure HR data is accurate, complete, and audit-ready.
- Ensure compliance with internal policies, employment legislation, and regulatory requirements.
General Administration and Continuous Improvement
- Manage general HR administration activities, including employment references, salary certificates, and employee correspondence.
- Contribute to HR system enhancements, process improvements, and workflow efficiencies.
- Identify opportunities to improve service delivery and employee experience within the People Services function.
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About You
Essential Skills & Experience
- At least 2 years' experience in an HR, People Services, HR Operations, or Shared Services environment.
- Strong knowledge of HR administration and employee lifecycle processes.
- Experience managing confidential employee data with a high level of accuracy and discretion.
- Excellent customer service and stakeholder management skills.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Experience working with HR systems (preferably Workday) and case management tools.
- Good understanding of employment legislation, compliance requirements, and HR best practices.
- Intermediate to advanced proficiency in Microsoft Office applications, particularly Excel.
Desirable
- Experience supporting payroll administration.
- Knowledge of pensions, benefits, and employee share schemes.
- Experience within a regulated environment.
- CIPD qualification or working towards a relevant HR qualification.
What You'll Bring
- A proactive and solutions-focused approach.
- Strong attention to detail and commitment to accuracy.
- Excellent written and verbal communication skills.
- A collaborative mindset with the ability to build positive relationships across the organisation.
- A passion for delivering an outstanding employee experience.
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