People Services Manager

One day per week office based.

Thriving professional Services organisation.

The People Services Manager/HR Operations Manager

The People Services Manager/HR Operations Manager will be responsible for ensuring that:

• The day to day People Services function runs smoothly and in line with the people agenda;
• The business remains compliant at all times (from a HR/people process perspective);
• That Policy and Process is set effectively in line with the culture and people requirements of the Firm;
• The data and MI provision drives insights enabling good and timely decision making re people;
• The employee journey is clear and delivered effectively for all colleagues; and
• Maintaining consistency of everything - policy application, processes, practices and frameworks

Key Responsibilities:

• General Management of all functions and activities delivered by the People Services Team.
• Management of HR Advisors and HR Administration team, ensuring they are performing as required, that all training (in particular mandated SM courses) is completed, that objectives are set and performance reviews undertaken.
• Working with HR Support Team to ensure all ER cases are managed effectively and within Policy, providing first line advice to management teams and colleagues and handling non-complex ER cases.
• Owner of all ET cases (with support from Head of People where required)
• Keeping all People data accurate, secure (in line with DPA) and well maintained. Providing appropriate MI and reports where required to support the business and HR Management Team.
• Owner of all People Policies – conducting regular reviews and audits of existing Polices, and creation of new Policies where required. Updating of existing where legal or other changes are required.
• Working with risk and compliance to identify any risks to the firm and owning the solutions/mitigations where appropriate.
• Ownership of all ‘People Processes’. Ensuring they are clear and reviewed on a regular basis.
• Via the HR Support Team, ensuring all people transactions (starters/Leavers/changes) are administered and dealt with correctly.
• Administration of all cyclical HR activities, such as Performance Reviews, engagement surveys, Promotions Board, Annual Salary Review (items that fall within the HR cycle of events).
• Delivery of all legal and compliance related activities and changes such as NLW/Statutory Pay increases.
• Carry out audits on all compliance activities for the team.
• Owner of the delivery of the full employee journey.
• Management of the HR system and information contained within it, ensuring data integrity, that it is being utilised properly and that we are maximising the functionality opportunity.
• Owner of all HR paperwork such as employment contracts, letters etc that are issued to colleagues. Being responsible for ensuring the content is legally compliant, that it protects the business and has the right ‘tone of voice’.
• Management of contractor agreements (ensuring IR35 compliance) for all contractors working with SM.
• Working with the Head of People to deliver restructures, acquisitions and similar major people related activities
• Delivery of the monthly Payroll activity – to ensure all colleagues are paid correctly and on time, every time.
• Management and monitoring of the HR Intranet page contents, keeping it clear, easy to use and up to date.
• Management of Suppliers and contract renewals – ensuring partnerships are maintained, that service delivery is in line with SLA’s and that the best rates are in place
• Coaching and development of direct reports, peers and other stakeholders.
• Work closely with the Head of People to ensure the annual people plan is right and effective