South Central Ambulance Service NHS Foundation Trust
People Services & Payroll Operations Lead
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We are looking for an experienced and forward-thinking People Services & Payroll Operations Lead to lead and modernise our people services and payroll function.
This senior role provides strategic and operational leadership to our People Services team, ensuring the delivery of a high-quality, compliant and efficient payroll service for all SCAS employees.
You will act as the Trust’s internal payroll expert, overseeing our outsourced payroll and pensions provider while strengthening internal processes, controls, customer service and data integrity. This is a key opportunity to rebuild capability, stabilise services, and drive improvement across the employee lifecycle.
Working closely with Finance, HR, Workforce Information and senior operational leaders, you will play a critical role in ensuring staff are paid correctly and on time, that statutory and NHS terms and conditions are applied accurately, and that our systems, reporting and governance are robust and future-proof.
This is an excellent role for a motivated leader with deep payroll expertise, strong people management skills, and a passion for service excellence and continuous improvement.
Please note: If we receive high volumes of applications, we may close this advert earlier than the current closing date.
As the People Services & Payroll Operations Lead your focus points will be:
Operational Leadership
- Lead a timely, accurate and customer-focused payroll & people services function.
- Manage the Trust’s outsourced payroll contract, monitoring KPIs, SLAs, service reviews and escalation, and ensure accurate monthly payment of salaries, expenses and pay elements.
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People Services & Team Management
- Lead the People Service Partner in managing and developing the People Services team, ensuring high performance, resilience and service quality.
- Oversee team recruitment, performance management, resourcing and training, lead team meetings.
Payroll, Pensions & Compliance
- Oversee payroll and pension activity including starters, leavers, contractual changes, absence and family leave.
- Approve salary corrections and advances and ensure compliance with statutory requirements, NHS terms and local agreements.
Systems, Data & Assurance
- Act as organisational owner for HR/People systems (e.g. ESR, e-Expenses, e-Payslips), ensuring data integrity through audits, reconciliations and exception management.
- Lead system improvements, training and releases.
- Produce payroll reporting, support audits, manage financial risk and work closely with Finance.
Advisory & Stakeholder Management
- Provide expert advice on pay, tax, NI, pensions and employment legislation.
- Support organisational change through accurate costings and maintain strong relationships with managers, unions, external providers and stakeholders.
Benefits We Offer
- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest).
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Corporate Induction
It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
Please note – depending on your role additional training may be required following on from your corporate induction.
For further details / informal visits contact:
- Name: Sarah Lewis
- Job title: Head of Talent Acquisition & People Services
- Email address: sarah.lewis@scas.nhs.uk
- Telephone number: 07929 728037
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