Join Our Team: People Services Specialist Opportunity

We’re excited to welcome a new People Service Specialist to our People Operations team. This is a fantastic opportunity for someone who thrives on delivering a high-quality support service, enjoys working with data and systems, and is passionate about creating a positive colleague experience.

Navigate your future and lock in your career as we keep our canals open and alive.

Working Hours & Location

This role follows a 37-hour, Monday to Friday working pattern, with flexible working options available. The role is primarily home-based, supported by collaborative working through Microsoft Teams and other digital platforms to maintain effective communication and teamwork. Occasional travel to Trust locations will be required for face-to-face meetings, team collaboration, training, and service-related activities.

Role Overview

In this exciting opportunity, you will play a pivotal role in delivering efficient, compliant, and high-quality People services. You’ll support the full colleague lifecycle, from recruitment and onboarding through to maintaining accurate records and supporting payroll processes, ensuring our colleagues and managers receive a seamless and professional service.

Key Responsibilities

• Deliver high-quality, efficient People services across the full colleague lifecycle.
• Maintain accurate and compliant People data across systems, including Dayforce.
• Act as a trusted point of contact for colleagues and managers, resolving complex queries within defined SLAs.
• Support recruitment, onboarding, and offboarding processes to ensure a seamless colleague experience.
• Ensure compliance with employment legislation, GDPR, and internal People policies, including completing Right to Work & DBS checks.
• Administer third-party platforms, including colleague benefits such as private medical insurance, cycle to work, and reward schemes.
• Produce and interpret People data and metrics to identify trends and support decision-making.
• Support payroll processes through accurate data collation and verification of changes.
• Contribute to continuous improvement through involvement in People projects, systems, and process enhancements.
• Display the Trust values and behaviours at all times, ensuring that diversity and inclusion are integrated into all aspects of Trust life.